Michae Benedict Massawe

Key Roles and Responsibilities.

• Developed and implemented strategic plans to achieve company objectives.
• Overseeing and monitoring overall KYC requirements during customer onboarding, remediation, and exiting clients' relationships as per policy, procedures, and regulatory requirements.
• Work with key stakeholders to develop and implement KYC policies, procedures, and controls in line with regulatory standards and best practices.
• Provide guidance and training to staff on KYC requirements, ensuring adherence to internal policies, and regulatory guidelines.
• Conduct regular reviews and audits to assess the effectiveness of KYC processes, and identify areas for improvement.
• Set performance objectives, conduct performance evaluations, and provide ongoing feedback, and coaching to team members.
• Foster a culture of excellence, accountability, and continuous improvement within the KYC and Mandate Verification Unit.
• Collaborate with internal audit teams and regulatory authorities during audits and examinations.
• Ensure timely submission of regulatory reports and documentation related to KYC compliance and mandate verification activities.
• Work closely with other departments, including compliance, risk management, operations, and customer service, to address KYC-related issues and implement solutions.
• Participate in cross-functional projects and initiatives aimed at enhancing operational efficiency and customer experience.
• Authorize the opening of new high-risk accounts and reactivation dormant accounts categorized as high risk.
• Monitor and track accounts that have not undergone proper screening procedures.
• Identify and track downgraded high-risk accounts to ensure compliance with regulatory standards.
• Assist branches in facilitating remediation projects for both individual and non-individual customers.
• Review the quality of remediated accounts on a sample basis to ensure accuracy and compliance.
• Respond to queries related to customer remediation efforts, and authorize name edits and merged accounts as required.
• Participate in User Acceptance Testing (UAT) for branch-based projects related to KYC compliance.
• Conduct central verification of newly opened Chap Chap (NTB) accounts to ensure compliance with KYC regulations.
• Monitor and track non-compliant newly opened Chap Chap (NTB) accounts, taking necessary actions to address any discrepancies.
• Provide support to branch operations teams in resolving issues related to Chap Chap accounts.
• Support branches to conduct a search of both onboarded and prospective registered businesses and companies from BRELA.

Key Roles and Responsibilities:

• Lead a team of Branch Control and Quality Assurance Officers within the assigned zone, serving as the first line of defense to ensure compliance with policies, procedures, laws, and regulations.
• Review the bank’s operations to verify adherence to internal control standards, applicable laws, and regulations, while spearheading the implementation and execution of Enterprise Risk Management.
• Assist in developing and leading the implementation of Risk Assessment programs to ensure operational, compliance, and audit risks are appropriately identified, assessed, and mitigated.
• Collaborate with relevant business units to identify business risks, and establish actionable plans to address those risks.
• Track, follow up, and ensure the closure of actions agreed upon in bank-wide committees, with a focus on senior management, branch operations, and control.
• Provide guidance and technical advice on policies, procedures, laws, and regulations to the branch network and management teams.
• Support the administration of the NMB Code of Conduct, reviewing its effectiveness in managing conduct risks, and offering advice, training, and awareness to Branch Control and Quality Assurance Officers on related matters.
• Monitor and follow up on issues identified by assurance providers (e.g., BOT, External Audit, Internal Audit, Risk, and Compliance) to ensure timely resolution and prevent recurrence.
• Oversee branch expenses within the respective zone, ensuring alignment with cost principles.
• Conduct regular and periodic branch visits to assess operational effectiveness, compliance with requirements, validate resolved issues, and identify training needs to address operational gaps.
• Perform timely performance assessments for Branch Control and Quality Assurance Officers, ensuring alignment with agreed objectives.

Key Roles and Responsibilities.

• To ensure branch operations comply with all applicable legal, regulatory, and operational risk requirements, and to minimize non-compliance with operational policies and procedures.
• Supporting the branch back office and custodians in the effective and efficient implementation of controls.
• Ensure all branches comply with the bank's policies and procedures through regular testing.
• Train branches on new processes and procedures.
• Zonal mentor to all quality assurance officers.
• Become the first line in control effectiveness.
• Monitoring of suspense CASA accounts and their reconciliation.
• Reduced booking of cash differences (excluding odd cents) in branches.
• Reduce operations costs (reduced manageable costs by 5% of the approved budget).
• Closure of branch issues from CQA visits, QA reports, snap checks, and branch escalation.
• Ensure customer (internal customers) needs are addressed properly. Visit at least 10 branches annually.

Key Roles and Responsibilities.

• To ensure proper and quality controls on cash processes and detect any anomalies through reconciliation reports, as well as support branches in resolving all reconciliation challenges, transfer knowledge to end users, and train zones on operational controls and reconciliation.
• Fully supporting branches on reconciliation and controls of ATM and cash operations (Teller POS, Chap Chap POS, Pesa Fasta, Cash in Transit) by engaging with the branches to understand their challenges and helping with the same.
• Provide quality advice and independent opinions to the line manager and/or Head of Branch Operations and controls.
• Ensure that the Head Office recon team is ahead of the branches in identifying outstanding amounts and communicating the same to the branches.
• Daily, receiving, reviewing, and working on the ATM and cash reconciliation reports from branches.
• Compiled report to be shared with the management team.

Key Roles and Responsibilities.

• To complete reconciliations of all remote ATMs and suspense accounts accurately and on time, hence providing management with correct accounting information with regard to remote ATMs and suspense accounts.
• Reconciliation of remote ATMs and branch suspense accounts.
• To ensure branches are adhering to policies and procedures.
• Reconciliation of Head Office Clearing Account.
• Identification, investigation, and resolution of reconciling items.
• Support branch or retail operation issue.

Key Roles and Responsibilities.

• To complete reconciliations of all remote ATMs and suspense accounts accurately and on time, hence providing management with correct accounting information with regard to remote ATMs and suspense accounts.
• Reconciliation of Head Office Clearing Account.
• Clearing check call over.