Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mikaya Paul

Dar Es Salaam,02

Summary

Dynamic IT Specialist with extensive experience at NMB Bank PLC, excelling in Active Directory management and patch vulnerability remediation. Proven ability to enhance system security and drive user engagement through effective training. Strong analytical skills complemented by a commitment to optimizing IT infrastructure and ensuring compliance with security protocols.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Specialist; Enterprise Applications Support

NMB Bank PLC
07.2020 - Current

1. Managing all Identity Management systems including Active Directory, Azure AD

2. Managing all collaboration, communication and IT office systems i.e. Microsoft Exchange Server, Microsoft Teams, Microsoft SharePoint, File server, Mobile Device Management(Microsoft Intune), DLP, E-learning

2. Managing `Domain Name System (DNS)

3. Oversea patch management process of the Bank assets limited to servers and workstations to ensure timely deployment of security patches and rollouts

4. Fix discovered vulnerabilities with the unit and across the system units

5. Drive the security awareness to all staffs against cyber security attacks and expertise of the system usage

6. Version control of the Operating system and Database systems to be used within the Bank

System Administrator: Corporate Applications

Vodacom Tanzania PLC
02.2018 - 06.2020

1. Managing all Identity Management Systems including Active Directory, IRS and ARM

2. Installation and Deployment of Operating Systems, Databases and Corporate applications.

3. Managing all collaboration, communication and IT office systems i.e. Microsoft Exchange Server, Skype for Business, Microsoft SharePoint, File server, Mobile Device Management, Symantec ICT and User Access Management (UAM).

4. Taking hardware and software inventory.

5. Provides Expertise in system usage to office staff as appropriate.

6. Managing Public and Private DNS

7. Managing systems patches by ensuring all systems within the scope have latest approved security patches.

ICT Support

FINCA Microfinance Bank
11.2017 - 02.2018

1. Installs, tests and provide documentation for operating systems in use at FINCA.
2. Performing hardware preventive maintenance.
3. Modifying Firewall, Switch, Router and hub configuration to ensure optimum network performance.
4. Responds to problem reports, machine crashes, hardware failures and power outages.
5. Taking hardware and software inventory.
6. Provides Expertise in system usage to office staff as appropriate.
7. Install the ant-virus on all workstations and servers.
8. Ensure all computer applications are licensed and running recommended applications.
16. Install patches for operating systems.
17. Local Area Network (LAN) review.
18. Provide support including procedural documentation and relevant reports.

Education

Bachelor of Science - Computer Engineering And Information Technology.

University of Dar Es Salaam
Dar Es Salaam, Tanzania
06-2017

Advanced Level of Secondary Education - Major Subjects: Physics, Chemistry And Mathematics

Mzumbe Secondary School.
Morogoro, Tanzania
10-2011

Ordinary Level of Secondary Education - Major Subjects: Science Subjects.

Pasiansi Secondary School.
10-2010

Skills

  • Active Directory and Microsoft Exchange
  • Automation
  • Patch & Vulnerabilities Management
  • Microsoft Endpoint Configuration
  • Analytical and Problem solving

Accomplishments

1. Technical Lead of the Project Pandisha aim to upgrading the Operating systems, Databases and Applications that have reached or approaching End of Life

(Linux system, Window Servers and Workstations)


2. Technical Lead of the Project Safisha by proactive oversea the deployment of security patches to workstations and servers


3. Technical Lead of the Project Boresha aimed at the Sybrin system, the imaging solution for automate business processes


4. Rollout of various Cyber Security Trainings and Phishing simulation that have significantly improving the organization's phish-prone percentage gauged from the Banking industry benchmark worldwide.


5. Mitigate the risk of unauthorized access by strengthening Two-factor authentication (DUO Solution) on the operating systems, extending its converge to include all system administrators and business support units

Certification

Microsoft 365 Certified Fundamentals

Microsoft Azure Fundamentals

Timeline

Specialist; Enterprise Applications Support

NMB Bank PLC
07.2020 - Current

System Administrator: Corporate Applications

Vodacom Tanzania PLC
02.2018 - 06.2020

ICT Support

FINCA Microfinance Bank
11.2017 - 02.2018

Bachelor of Science - Computer Engineering And Information Technology.

University of Dar Es Salaam

Advanced Level of Secondary Education - Major Subjects: Physics, Chemistry And Mathematics

Mzumbe Secondary School.

Ordinary Level of Secondary Education - Major Subjects: Science Subjects.

Pasiansi Secondary School.
Mikaya Paul