EVA MICHAEL KONI
Summary
Dynamic and results oriented digital banking professional with a proven track record in driving revenue growth and enhancing customer experience through innovative digital sales strategies. Experienced in managing digital channels, product performance, stakeholder relationships, and cross functional coordination in the banking industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Sales Manager
NMB Bank Plc
02.2022 - Current
- Leading digital sales growth for NMB Mkononi and Internet Banking.
- Coordinating digital sales strategies across regional zones.
- Developing campaigns (e.g., cashback offers) and managing implementation.
- Conducting performance reviews of digital product usage across branches.
- Organizing training sessions and supporting field teams on new digital initiatives.
- Managing vendor relationships, KPIs, and performance monitoring.
- Conducting competitor analysis and marketing feedback for product enhancement
Specialist, Electronic Banking
NMB Bank Plc
04.2019 - 02.2022
- Onboarded and supported customers using Internet Banking.
- Delivered installation, support, and training for EB platforms.
- Provided integration support for systems like PSSSF & NSSF.
- Handled EB platform user creation and access level management.
- Resolved customer issues via call centre escalations and branch requests.
Direct Sales Staff
NMB Bank Plc
03.2019 - 04.2019
- Opened accounts (e.g., Chap Chap accounts) at Mombo branch.
- Educated customers on NMB’s digital products and services.
Education
Bachelor of Arts - Economics and Statistics
University of Dar es Salaam
Advanced Certificate of Secondary Education -
St. Mary’s Mazinde Juu Secondary School
Certificate of Secondary Education -
St. Mary’s Mazinde Juu Secondary School
Skills
- Digital Banking & Payments
- Customer Relationship Management
- Product Development & Sales Strategy
- Stakeholder Engagement
- Data Analysis & Reporting
- Training & Team Support
- High level of confidentiality and reliability
Personal Information
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
Certification
Certified Financial Educator, BOT
Languages
- English
- Kiswahili
References
- Tito Mangesho, Senior Manager, Core Services, NMB Bank Plc, Line Manager, +255 754 712 419, Tito.Mangesho@nmbbank.co.tz
- Tariq Dhiyebi, Head, Digital Sales, NMB Bank Plc, Line Manager, +255 767 242 467, Tariq.Dhiyebi@nmbbank.co.tz
- Michael Mungure, Treasury & Trade Solutions Head, Citi Bank, Former Line Manager & Mentor, +255 754 290 666, michael.mungure@gmail.com
Timeline
Digital Sales Manager
NMB Bank Plc
02.2022 - Current
Specialist, Electronic Banking
NMB Bank Plc
04.2019 - 02.2022
Direct Sales Staff
NMB Bank Plc
03.2019 - 04.2019
Bachelor of Arts - Economics and Statistics
University of Dar es Salaam
Advanced Certificate of Secondary Education -
St. Mary’s Mazinde Juu Secondary School
Certificate of Secondary Education -
St. Mary’s Mazinde Juu Secondary School
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