Francisco I John
Dar Es Salaam
Summary
Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Also hardworking person with customer service, multitasking, and time management abilities. Devoted to give every customer a positive and memorable experience for the purpose of achieving organizational goals and creating mutual benefits.
Overview
6
6
years of professional experience
Work History
Tourism Officer
Tanzania Tourist Board
Dar Es Salaam
10.2024 - Current
- Attended trade shows and exhibitions to promote destination offerings.
- Maintained records of visitor inquiries.
- Provided accurate information about the local area, attractions, accommodation options and transportation services to tourists.
- Collaborated with other departments to ensure smooth running of all tourism operations.
- Coordinated travel itineraries for visitors to enhance their experiences in Tanzania.
- Promoted Tanzania's diverse tourist attractions through marketing campaigns and events.
- Advised customers on suitable travel packages according to their budget and interests.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented tourism marketing plans to promote local attractions.
- Conducted and supported the preparation of a work plan for researching new destinations and prepared itineraries for visitation.
- Handle visitors' feedback and complaints that contribute to quality improvement strategies.
- Prepared a quarterly and annually reports of performed activities in the office.
Marketing business tourism as Customer care
Julius Nyerere International Convention Center
Dar Es Salaam
09.2023 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals especially protocal and ushering the meetings.
- Identified needs of customers promptly and efficiently.
- Trained on venue configuration and organize the meetings.
- Assisted with customer requests and answered questions to improve satisfaction.
- Trained on Occupation safety and healthy practices.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face to face.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Reservationist and Receptionist
White Sands Resort and Conference Center
Dar Es Salaam
01.2022 - 01.2023
- Managed guest reservations through direct contact and phone systems efficiently.
- Assisted guests with inquiries, providing exceptional customer service daily.
- Maintained accurate records of reservations and cancellations diligently.
- Resolved customer complaints in a professional manner.
- Bellboy.
- Checked availability of rooms upon request from potential customers.
- Received a call and make a call (telecommunication).
- Processed payments for room reservations and other services.
- Ensured accuracy of all customer information entered into the system.
- Provided assistance to front desk staff during peak times or when needed.
- Prepared daily reports on occupancy, arrivals and departures of guests.
- Performed administrative tasks such as filing documents related to reservations.
Field Student
UDZUNGWA MOUNTAIN NATIONAL PARK
Morogoro
01.2020 - 01.2021
- Act as Tour guide and Customer Care.
- Welcome guest and guest registration as customer care.
- Tour guide.
- Received training on handling the visitor's perceptions and attitudes.
- Received training on promotion and marketing as new product.
- Trained on biodiversity monitoring.
- Tour package preparation.
Education
Bachelor of Science - Bachelor of Tourism Management
Sokoine University Of Agriculture(SUA)
Morogoro09-2022
Advanced Certificate Of Secondary Education Examination (ACEE) -
Kishapu High School
Shinyanga05-2018
Certificate of Secondary Education Examination
Rubana Secondary School
Mara11-2015
Skills
- Able to work in multicultural environments
- Creativity and decision-making skill
- Ability to make follow-up
- Time management skills
- Computer skills
- Leadership
- Risk management
- Problem solving
References
- Mr. Ernest Mwamwaja,
Director of marketing
Tanzania Tourist Board
P.O.BOX 2485
+255 755 862 885,
emwajas1@yahoo.co.uk
- Mrs. Cecilia Stephen Mng'ong'o,
Senior Administration officer,
Julius Nyerere International Conference Center(JNICC),
P.O. Box 3081
+255 756 090 335.
- Mr. Danford Uswege,
Lecturer,
Sokoine University of Agriculture,
P.O Box 3000
+255 764 633 118
Hobbies and Interests
- Teaching and learning
- Social interaction
- Advising (Advisor)
- Reading articles and books related to my career
Languages
Swahili-Native,
English-Fluently,
French- Intermediary
Basic Knowledge
- Problem solving skills
- Entrepreneur skills and development
- Computer knowledge in Microsoft Office (Microsoft Word, Excel, Access, Publisher, and PowerPoint)
- Business law and Ethics for tourism
- Principle of administration and management
- Occupational safety and health practices (OSH)
- Customer care and Interpersonal skills
Personal Information
- Citizenship: Tanzanian
- Date of Birth: 1997
- Gender: Male
- Marital Status: Single
- Place of Birth: Bunda-Mara
Timeline
Tourism Officer
Tanzania Tourist Board
10.2024 - Current
Marketing business tourism as Customer care
Julius Nyerere International Convention Center
09.2023 - 10.2024
Reservationist and Receptionist
White Sands Resort and Conference Center
01.2022 - 01.2023
Field Student
UDZUNGWA MOUNTAIN NATIONAL PARK
01.2020 - 01.2021
Bachelor of Science - Bachelor of Tourism Management
Sokoine University Of Agriculture(SUA)
Advanced Certificate Of Secondary Education Examination (ACEE) -
Kishapu High School
Certificate of Secondary Education Examination
Rubana Secondary School