Levina Masoko
Moshi
Summary
Results-oriented tourism officer with experience in customer service, sales and marketing. Demonstrates excellent verbal and written communication, fostering positive relationships and team collaboration. Prepared to contribute to impactful tourism initiatives. I have proven experience in promotional campaign management and Social media.
Overview
9
9
years of professional experience
Work History
Tourism Officer
Tanzania National Parks (TANAPA)
Arusha HQ
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responds to 5-10 emails daily and frequent customer calls effectively with a more than 90% positive feedback
- Attends to more than 100 visitors daily to brief and give basic park informations
Sales and Marketing Representative
Zan-Tours
Zanzibar
03.2017 - 11.2018
- Developed and implemented targeted marketing campaigns to enhance brand visibility
- Collaborated with team members to create promotional materials and sales presentations.
- Engaged with customers to identify needs and recommend appropriate travel packages.
- Assisted in coordinating events and trade shows to promote company offerings effectively.
- Provided product knowledge training for new sales representatives, enhancing team performance.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
Education
Bachelor of Science - Wildlife Management
Sokoine University Of Agriculture
Morogoro11-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Responsible
- Computer skills
- Canva
- Social media platforms: Intagram, Linkedin, Tiktok
- Microsoft word,Excell, Power point
Soft ware Skills
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Tourism Officer
Tanzania National Parks (TANAPA)
08.2021 - Current
Sales and Marketing Representative
Zan-Tours
03.2017 - 11.2018
Bachelor of Science - Wildlife Management
Sokoine University Of Agriculture