Farida Hamis Mligite
Arusha
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Quality Assurance Manager
Green light Planet Tanzania Ltd
Arusha
06.2019 - Current
- Close monitoring of call center agents and ensuring customers are served well
- Regular training and calibration of the call center team to ensure customer satisfaction
- Making sure Average Handle Time(AHT) taken in a call is maintained
- Active spot checks on calls and ensuring the team delivers correct feedback to the clients while on call
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures
- Achievements
- Trained 100% team members on quality assurance principles, fostering a culture of accountability and high performance
- Investigated customer complaints and performed corrective actions to resolve quality issues
- Conducted risk assessments to identify and mitigate potential quality issues
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures
Customer Relations Officer
Green light planet Tanzania Itd
Arusha
02.2018 - 06.2019
- Receiving approximately a number of 60vcustomer's calls per day and providing significant solutions
- Calling a number of 50 customer in regards to Sun king products
- Provide relevant information to customers
- Providing reliable solutions to customer's query
- Achievements
- Actively listened to customers" feedback and communicated their needs to the management team, leading to targeted improvements
- Managed customer relations on ongoing basis to maximize customer retention
- Made customers aware of current and new programs and services
- Created activities and engagements to enhance customer experience, knowledge, and patronage
Human Resourse Officer
The Smiling Zebra
Arusha
10.2017 - 02.2018
- Developed, implemented and maintained recruitment policies and procedures.
- Analyzed job descriptions to determine job requirements and qualifications.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Assisted in the development of training programs for existing staff members.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Provided advice and guidance regarding disciplinary actions when needed.
Trainee (Human Resources Assistance)
Stanbic Bank (T) Ltd
Arusha
06.2017 - 10.2017
- Opening 10 new customer's accounts daily
- Selling banking products
- Attending day to day customers
- Provided support to existing staff on various tasks and duties.
Assistant Registry Officer Practical Training
Arusha international conference Center
Arusha
07.2014 - 10.2014
- Keeping 100% records of files and documents
- Receiving and assisting visitors
- Providing significant help to visitors
Education
Postgraduate diploma - management of foreign relations, Management of Foreign Relations
The Centre For Foreign Relations
Dar Es Salaam02.2017
Bachelor of arts - political science and public administration, International Relations And Affairs
University of Dar Es Salaam
Dar Es Salaam11.2015
Advanced Secondary Education - Arts Studies
Kibosho Girl's Secondary School
Moshi02.2012
Ordinary Secondary Education - Arts Studies
Kibosho Girl's Secondary School
Moshi08.2009
Skills
- Internal Audits
- Continuous Improvement
- Quality Assurance Management
- Relationship Building
- Team management
- Training
- Reservation knowledge for tourism
- Human Resource Management
- Presentation Design
- Computer, Great computer knowledge Microsoft word, MS Excel, MS PowerPoint, Internet
- Strong interpersonal skills
- Leadership Development
- Employee Onboarding
CONTACT ADDRESS
P.O. Box 10080, Arusha
MARITAL STATUS
SINGLE
PERSONAL INFORMATION
- Date of Birth: 03/23/92
- Gender: FEMALE
- Nationality: TANZANIAN
Training
- 2016, Stanbic Bank (T) Ltd, Awareness to fraud and money laundering
- 2012, University of Dar es Salaam, Human rights association
- 2011, Kibosho Girl's sec. school, Debate club union
Languages
SWAHILI, ENGLISH AND FRENCH
References
- Alphonce, Mokoki, Zonal Manager-Southern Highlands, alphonce.mokoki@tadb.co.tz, +255682072712, Tanzania Agricultural Development Bank(TADB), Mbeya
- Getrude, Gwanchele, Director, info@thesmilingzebra.com, +255783909238, The smiling Zebra, Arusha
- Seta, Magabe, IT Manager, seta.magabe@sunking.com, +255766844260, Greenlight Planet Limited, Arusha, 410
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Quality Assurance Manager
Green light Planet Tanzania Ltd
06.2019 - Current
Customer Relations Officer
Green light planet Tanzania Itd
02.2018 - 06.2019
Human Resourse Officer
The Smiling Zebra
10.2017 - 02.2018
Trainee (Human Resources Assistance)
Stanbic Bank (T) Ltd
06.2017 - 10.2017
Assistant Registry Officer Practical Training
Arusha international conference Center
07.2014 - 10.2014
Postgraduate diploma - management of foreign relations, Management of Foreign Relations
The Centre For Foreign Relations
Bachelor of arts - political science and public administration, International Relations And Affairs
University of Dar Es Salaam
Advanced Secondary Education - Arts Studies
Kibosho Girl's Secondary School
Ordinary Secondary Education - Arts Studies
Kibosho Girl's Secondary School
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