Eliya Habel Marco
Arusha
Summary
Dynamic IT Specialist with a proven track record at Germany Development Corporation (GIZ), excelling in system maintenance and technical support. Adept in software installation and database management, I effectively trained teams and enhanced IT standards, ensuring optimal operational efficiency. Bilingual communicator skilled in fostering collaboration and delivering impactful solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Germany Development Corporation (GIZ)
Arusha
01.2023 - Current
- Ensured that IT and management systems operated correctly.
- Implemented and complied with GIZ IT standards.
- Regularly updated computer software.
- Provided technical support to projects and programmes on IT and databases.
- Offered capacity development assistance to GIZ Tanzania and the EAC for basic IT tools and systems.
- Liaised with IT professionals in the GIZ Tanzania office and internal IT communities.
- Managed maintenance of PCs, notebooks, printers, digital cameras, scanners, and other office hardware.
- Coordinated with the administrative manager regarding hardware and network improvements.
- Maintained LAN availability, installed updates, and ensured professional maintenance of hardware.
- Consulted with suppliers for network, telephone systems, and IT hardware.
- Monitored the market for quality and value, specifying and procuring computer equipment.
- Trained GIZ staff in the EAC Cluster on using internal and external IT systems.
Computer Technician
Machinga Complex (Self-Employment)
Dar Es Salaam
03.2016 - 12.2025
Call Center Engineer
Softnet Technologies LTD
Dar Es Salaam
01.2020 - 12.2022
- Provided technical support to call center agents.
- Installed and implemented call center systems (Linux server).
- Installed and implemented IP phone (VoIP) systems.
- Conducted preventive maintenance on customer equipment.
- Delivered training to customers.
- Configured the LAN and performed computer maintenance and repair.
Technical Support
Softnet Technologies LTD
Dar Es Salaam
01.2018 - 12.2020
IT Technician
Hetz Connecting Tanzania
Dar Es Salaam
02.2017 - 11.2018
- Designed websites and administered databases.
- Provided comprehensive IT technical support.
Education
Bachelor of Science - Computer Science
Joseph University of Tanzania
Dar Es Salaam, Tanzania09-2015
Advanced Certificate of Secondary Education
Mgulani J.K.T Centre
Dar Es Salaam, Tanzania02-2011
Certificate of Secondary Education
Azania Secondary School
Dar Es Salaam10-2007
Certificate of Primary Education
Muungano Primary School
Dar Es Salaam, Tanzania11-2003
Skills
- Excellent communication (proficient in English and Kiswahili)
- Computer maintenance and hardware troubleshooting
- System Preventive Maintenance
- Software installation, configuration, and computer networking
- Web design (HTML, PHP, CSS)
- Programming (Visual Basic, Java)
- Database management
- Proficiency in Microsoft 365 (SharePoint, OneDrive, MS Teams), TeamViewer, MS Intune, MS Azure, and MS Defender
- Experience with PAW Lite, SAP, and Meraki Router/Firewall
- Proficiency in MS Word, MS Excel, and MS PowerPoint
Certification
- February 2022: CCNP in Collaboration
- November 2020: Implementing and Administering Cisco Solutions (CCNA)
Affiliations
- February 2024: Regional Digital Actors Lab, Eschborn, Germany
- November 2020 – January 2021: Shambani Milk Call Center Implementation
- October 2020: National Bank of Commerce (NBC) Call Center Upgrade
- June – October 2019: Installation of Tanesco Call Center
- August 2019: Preventive Maintenance at PSSSF and FSDT
- July – August 2019: Installation of Softnet Call Center
- June – July 2019: Installation of Dawasa Call Center
- 2017 – 2018: IT Support Services
- 2016 – 2018: Computer Maintenance at Machinga Complex
- May – September 2015: Main Project on Degree – “3D Animation Tour” at St. Joseph College of Information
- May – September 2014: Mini Project on Degree – “Programming National Student Information Database (NSID)” using Visual Basic
Accomplishments
- February 2025: Data Protection Training, GIZ
- February 2024: Information Security, GIZ
- October 2023: First Aid training
- February 2023: E-Learning Compliance Basic Module (ENG)
- February 2022: CCNP in Collaboration
- November 2020: Implementing and Administering Cisco Solutions (CCNA)
- October 2010: 2-week Project Management Training, TYC Youth Leadership Training Program, Kijitonyama, Dar es Salaam
- October 2010: 2-week Entrepreneurship Training, Tanzania Youth Coalition (TYC), Kijitonyama, Dar es Salaam
- November 2007 – February 2008: Computer Training, Kenneth Training Center
Languages
Swahili
First Language
English
Advanced (C1)
C1
REFEREES
- Mnadi C. Taribo
Storage Manager,
National Food Reserve
P.O. Box 1050,
Dodoma, Tanzania
Mobile: +255754939875 / +255715939875
Email: mnaditalibo@gmail.com
- John Kiria
Principal Auditor,
National Irrigation Commission
P.O. Box 9004,
Dar es Salaam, Tanzania
Mobile: +255713861347
Email: john.kiria@nirc.go.tz
- Israel Nhayo
Manager of Contact Center Solutions,
Softnet Technologies LTD
Plot No. 144, Migombani Street,
Dar es Salaam, Tanzania
Mobile: +255769975690
Email: inhayo@softnet.co.tz
- Hardson Mmbando
Finance Specialist,
Germany Development Cooperation
P.O. Box 13854,
Arusha, Tanzania
Mobile: +255767026481
Timeline
IT Specialist
Germany Development Corporation (GIZ)
01.2023 - Current
Call Center Engineer
Softnet Technologies LTD
01.2020 - 12.2022
Technical Support
Softnet Technologies LTD
01.2018 - 12.2020
IT Technician
Hetz Connecting Tanzania
02.2017 - 11.2018
Computer Technician
Machinga Complex (Self-Employment)
03.2016 - 12.2025
Bachelor of Science - Computer Science
Joseph University of Tanzania
Advanced Certificate of Secondary Education
Mgulani J.K.T Centre
Certificate of Secondary Education
Azania Secondary School
Certificate of Primary Education
Muungano Primary School
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