Editha George Mihayo
Dar Es Salaam
Summary
Organized and reliable individual with experience in supporting leaders in both daily operations and long term initiatives. Skilled in managing schedules, coordinating tasks and preparing reports with accuracy. Demonstrating excellent organizational and multitasking abilities that keep executive work running smoothly.
Overview
4
4
years of professional experience
Work History
Personal Assistant to the Managing Director
ZAIDI AFRICA TANZANIA LTD
02.2024 - Current
- Managing day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Supporting the Managing Director in decision-making processes by researching topics and providing relevant information.
- Developing strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Preparing day to day operational reports. Updating on going projects keeping the director informed about progress and potential challenges.
- Maintaining a well-organized filing system allowing easy access to important documents when needed.
Administrative Assistant
BEII ZETU COMPANY LTD
12.2022 - 12.2023
- Developed and maintained filing systems to enhance information retrieval and organization.
- Coordinated meetings by arranging logistics, preparing agendas, and documenting minutes.
- Responded to inquiries via phone and email, providing timely support to staff and clients.
- Collaborated with team members on special projects, fostering effective communication and teamwork.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service Officer
REAL TIME EXPRESS LTD
09.2021 - 12.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently, ensuring accuracy and timely delivery to customers.
- Trained new staff on customer service protocols and company policies for consistency.
- Pricing and generating invoices with EFD receipts for goods and services to request for payment from clients.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
Education
Bachelor of Banking And Finance - Banking and Finance
INSTITUTE OF FINANCE MANAGEMENT
Dar Es Salaam, Tanzania11-2020
Skills
- Office administration
- Information confidentiality
- Interpersonal communication
- Strategic planning
- Administrative support
- Executive support
Timeline
Personal Assistant to the Managing Director
ZAIDI AFRICA TANZANIA LTD
02.2024 - Current
Administrative Assistant
BEII ZETU COMPANY LTD
12.2022 - 12.2023
Customer Service Officer
REAL TIME EXPRESS LTD
09.2021 - 12.2022
Bachelor of Banking And Finance - Banking and Finance
INSTITUTE OF FINANCE MANAGEMENT