Pamela Issa Kieti
Dar es Salaam
Summary
Human Resources leader in the banking and financial industry with more than 15 years experience in talent management, employee relations, and organizational development. Adept at fostering team collaboration and driving results, known for adaptability in dynamic environments. Skilled in strategic planning, conflict resolution, and performance management with strong emphasis on aligning HR practices with business objectives. Respected for reliability and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Human Resources
Bank of Africa - Tanzania
06.2021 - Current
- A member of senior Management team responsible for providing strategic and operational leadership of the Human Resource Function through, strategies, Policy and procedure formulation in all areas of human Resources
- Participates in senior level decision making and strategic direction of the Bank.
- Managing annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Responsible for Human Resource Management Information System and preparation of HR related reports to management and the Board.
- Managing complex employee relations issues, resulting in improved workplace harmony and satisfaction.
- Planning, implementing, evaluating and monitoring staff training and development activities in line with the bank’s strategic direction, staff upskilling and enhancing staff professional advancement.
- Co-ordinating and maintain efficient staffing levels through systematic recruitment, appointments, deployment and transfers of staff as required from time to time.
- Maintaining oversight over a Performance Management system that supports and promotes a high-performance culture within the bank.
- Overseeing the provision of favorable staff benefits and compensation schemes with a view to ensuring internal equity and external competitiveness.
- Managing the employee discipline and grievance process through providing support and assistance to management to monitor assessing and evaluate the overall level of staff compliance with bank’s HR policy and recommend and/or follow up with remedial action thereof in liaison with stakeholders, as required. Effectively manage staff welfare aspects and develop initiatives that will ensure a conducive environment for staff motivation and high productivity.
- Developing and monitor HR related Service Level Agreements with heads of department to ensure efficiency, value for money and timely delivery against set targets.
- Managing and supervise the HR Team to ensure effective and timely implementation of HR strategies.
- Establishing strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Responsible for reducing turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
- Streamlining recruitment processes for increased efficiency and reduced time-to-fill rates.
- Collaborating with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
- Leading talent acquisition teams in identifying top-tier candidates for critical organizational roles.
- Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
- Evaluated training needs across the organization, developing customized learning plans to address skill gaps or competency deficiencies.
Human Resource Business Partner (HRBP)
National Bank of Commerce (NBC LTD)
01.2014 - 05.2021
- Accountable as a trusted advisor to the business on issues related to, Strategy execution and change, Talent Management, Employee engagement, Performance management and Employee relations.
- Accountable for driving the people agenda to the business we support.
- Translating Business Needs into Human Resource actions to support.
- Implement Human Resources Initiatives in business and support the design of specialized training, communications and resourcing.
- Support Cultural change taking direction from business leadership.
- Develop and manage the talent pipeline in the business.
- Build the capability of the business to drive enhanced Performance.
- Empower line Managers to undertake people management responsibilities
- Coach and mentor business leaders provide challenges when required as part of capacity building.
- Ownership of the relationship with respective function and Internal client relationships in relation to specific HR activity
- Follow through Employee Opinion Survey plans (Engagement support) for own business after survey
- Ensure the implementation of talent review process in business unit: ½ yearly plans
- Ensure understanding of group policies and governance processes, driving compliance as appropriate within own business area
- Provide mentorship support to new graduate trainee hires and sponsorship scholars in the bank
Trainer
National Bank of Commerce (NBC LTD)
07.2008 - 12.2013
- Engage and align on training Needs Analysis (TNA) of staff for growth and talent development
- Preparing Training Budget for business and operate within the cost allocated.
- Designing Training Programs and developing Training materials /source training when needs arise
- Supporting Projects on Training (Budgeting, training materials and implementing Training Implement/ coordinate training within the targeted budget)
- Evaluating Training to realize return impact.
- Management of Online Learning system (Learning Management system).
- Performance Consulting to enhance the development areas.
- Conduct training for employees.
- Acting Manager Learning and Development (various times)
- Manage implementation of learning as per plan
- Support business on any learning and development issue.
- Representing L&D team to all meetings and project plans
- Providing training reports.
Tutor (Temporary Position)
Institute for Information Technology (IIT) (Currently Closed Business in Tanzania)
01.2008 - 07.2008
- Training Computer Courses:
- International Computer Driving License (ICDL)- Introduction, Ms word, Ms Excel, Ms PowerPoint, Ms. Access, internet & Outlook usage
- Desktop Publishing applications- Corel Draw, Adobe Photoshop, Adobe PageMaker, Ms Publisher
- Advanced Office (Ms. Word & Excel).
- Train learner’s soft skills in presentation, communication and assessment preparations
- Practical demonstrations on the content creation to corporate clients
Education
Master of Business Administration -
University of Dar Es Salaam
01.2015
Certificate - Human Resources Management
Institute of Management And Entrepreneurship Development (IMED)
01.2010
Bachelor of Arts - Education
University of Dar Es Salaam
01.2008
Advanced Certificate of Secondary Education -
Agape Lutheran Junior Seminary
01.2003
Ordinary Certificate of Secondary Education -
Agape Lutheran Junior Seminary
01.2000
Skills
- A verified Professional through HiPo unlocking Potential assessment reports by SHL
- Delivering Results and Manage Customer Expectations
- Formulating strategies and concepts
- Organizational culture
- Diversity and inclusion
- Employment law expertise
Accomplishments
- Enhanced a Talent Management Framework and Employee Value Propositions (EVP) to staff- BOA-TZ.
- Raised staff engagement level from 54% to 82% in 2022 In two years on joining the organization at Bank of Africa.
- Managed Change through smooth restructuring within retail banking in 2016 to 2017 in Retail Banking from 845 to 684 staff. -NBC without retrenchment.
- Ensured smooth people operations and coaching in NBC as trusted advisor from 2014 to 2021
- Achieved of roll over of key projects and systems in NBC such as Sparrow and NBC Mobile Banking from Training perspective in 2013/2014.
- Oversaw the overall management of 288 temporary staff for Vodacom IPO project at NBC
- Established coaching and mentorship program for women in leadership roles at NBC bank 2018.
Certification
- Mastery in Directorship - Institute of Directors in Tanzania (IoDT) -March 2024.
- Certificate in Directorship -Institute of Directors in Tanzania (IoDT) -May 2023.
- Ignite Her (Women in Leadership) 2021 - South Africa
- Barclays Africa Leadership Program (BALP) 2018
- Investment in Excellence (IIE)- Leadership intensive course (The Pacific Institute South Africa (PTY LTD.)
- Barclays HR Academy - Nairobi (2017)
- Banking Operation Certificate Tanzania Institute of Banks (TIOB)
- Train the trainer -Selling excellence and Customer Experience Development link (PYT) South Africa.
- Train the Trainer Certification - 2015 Butterfly Tanzania
- Certified People Manager Trainer (2017)
- Barclays Africa Leadership Program (BALP) 2017
Timeline
Head of Human Resources
Bank of Africa - Tanzania
06.2021 - Current
Human Resource Business Partner (HRBP)
National Bank of Commerce (NBC LTD)
01.2014 - 05.2021
Trainer
National Bank of Commerce (NBC LTD)
07.2008 - 12.2013
Tutor (Temporary Position)
Institute for Information Technology (IIT) (Currently Closed Business in Tanzania)
01.2008 - 07.2008
Certificate - Human Resources Management
Institute of Management And Entrepreneurship Development (IMED)
Bachelor of Arts - Education
University of Dar Es Salaam
Advanced Certificate of Secondary Education -
Agape Lutheran Junior Seminary
Ordinary Certificate of Secondary Education -
Agape Lutheran Junior Seminary
Master of Business Administration -
University of Dar Es Salaam
References
Available at the request
Disclaimer
I, Pamela Issa Kieti, hereby declare that the above information is true and valid to the best of my knowledge. September 2025.
Personal Particulars
- D.O. B: 29th February 1984
- Gender: Female
- Marital Status: Married
- Languages: English & Swahili (Spoken and Written)
- Physical Address: Dar es Salaam
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