Consolatha Shayo
Mwanza
Overview
12
12
years of professional experience
Work History
Bank Officer
Nmb Bank Plc
Mwanza
04.2015 - Current
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
Customer Care Representative
Airtel Tanzania
06.2012 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Advanced Diploma In Tax Management - Taxation And Economics
Institute of Finance Management
11.2010
Timeline
Bank Officer
Nmb Bank Plc
04.2015 - Current
Customer Care Representative
Airtel Tanzania
06.2012 - 07.2014
Advanced Diploma In Tax Management - Taxation And Economics
Institute of Finance Management