STEVEN KWIYESA INNOCENT
DAR ES SALAAM,UBUNGO
Summary
Results-driven professional with expertise in sales-oriented strategies, cross-selling proficiency, and customer relationship building. Demonstrates strong time management skills and advanced proficiency in Microsoft Office Suite to optimise team performance and achieve business objectives. Adept at team leadership, fostering collaboration, and driving success in dynamic environments. Committed to leveraging skills to deliver exceptional results and contribute to organisational growth.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Bank officer
NATIONAL BANK OF COMMERCE
Dar es Salaam, Dar es Salaam Region
10.2024 - 12.2025
- Managed customer relationships by providing tailored banking solutions to meet individual needs.
- Resolved customer inquiries and issues promptly, maintaining a high level of satisfaction and loyalty.
- Streamlined banking procedures, enhancing operational efficiency.
- Evaluated client needs and provided tailored financial solutions accordingly.
- Achieved enhanced client relationships by providing exceptional customer service.
- Collaborated effectively with team members, promoting a positive work environment.
- Resolved customer complaints promptly, boosting customer retention rates.
- Increased customer satisfaction with professional and timely communication.
- Opened customer accounts and provided smooth onboarding services.
- Advised customers on financial products to suit personalised needs.
REGIONAL SALES OFFICER
SHULE YETU INNOVATION
MOROGORO, TANZANIA
01.2023 - 06.2025
- Developed and implemented effective sales strategies to enhance regional market penetration.
- Cultivated strong relationships with key clients to ensure ongoing business collaboration.
- Coordinated and conducted product training sessions for sales teams to improve product knowledge.
- Prepared detailed sales reports and presentations to communicate performance insights to management.
- Collaborated with cross-functional teams to streamline communication and enhance customer service.
- Implemented promotional campaigns for raised product awareness.
Marketing intern
NATIONAL BANK OF COMMERCE
Dar es Salaam, Dar es Salaam Region
09.2023 - 10.2024
- Developed engaging marketing content for various channels to enhance brand visibility.
- Coordinated promotional campaigns, collaborating with cross-functional teams to ensure alignment.
- Assisted in conducting market research to identify trends and consumer preferences for strategic planning.
- Analysed social media metrics to evaluate campaign effectiveness and inform future marketing decisions.
- Created and maintained marketing materials, ensuring consistency in branding and messaging.
- Developed brand awareness by creating and implementing targeted social media campaigns.
TAX MANAGEMENT OFFICER - FIELD PRACTIACL TRAINING
TANZANIA REVENUE AUTHORITY
Morogoro, Morogoro
07.2021 - 11.2021
- Assisted in preparation of tax returns and documentation for client review.
- Conducted research on tax regulations to ensure compliance with current laws.
- Collaborated with team members to streamline tax processing procedures and improve efficiency.
- Participated in training sessions to enhance knowledge of tax management systems and tools.
- Supported senior officers in resolving client inquiries related to taxation issues.
- Managed daily operations, ensuring smooth running of the business.
- Fostered positive relationships with clients by providing excellent customer service.
Education
Certificate of Higher Education - Bachelor of Commerce in Accounting
The University of Dodoma
Dodoma, Tanzania 11.2019 - 07.2022
Certificate of advanced level - Science
Sengerema Secondary School
Mwanza, Tanzania 07.2017 - 05.2019
Ordinary Level Certificate -
Chitengule Secondary School
Mara, Tanzania 01.2013 - 11.2016
Skills
- Sales oriented approach
- Cross-Selling proficiency
- Time management expertise
- Microsoft office suite proficiency
- Customer relationship building
- Team Leadership
Languages
English
Advanced
Swahili
Fluent
Timeline
Bank officer
NATIONAL BANK OF COMMERCE
10.2024 - 12.2025
Marketing intern
NATIONAL BANK OF COMMERCE
09.2023 - 10.2024
REGIONAL SALES OFFICER
SHULE YETU INNOVATION
01.2023 - 06.2025
TAX MANAGEMENT OFFICER - FIELD PRACTIACL TRAINING
TANZANIA REVENUE AUTHORITY
07.2021 - 11.2021
Certificate of Higher Education - Bachelor of Commerce in Accounting
The University of Dodoma
11.2019 - 07.2022
Certificate of advanced level - Science
Sengerema Secondary School
07.2017 - 05.2019
Ordinary Level Certificate -
Chitengule Secondary School
01.2013 - 11.2016