BEATRICE MSHINDO

I current work as bank officer at department of banking operation HQ with experience of 9 years in the banking industry

• Bank Officer

1.Atm custodian strong room custodian credit officer

2.Responding to customer queries

3.Established rapport with new clients to increase satisfaction and loyalty

4 preparing reports

• Ag.Branch controller

1.Overseeing all daily branch operations if they comply with procedure including people

2.Developing and executing all the plans for reducing audit query

3.Preparing monthly, quarterly and end of year report

4.Managing branch fixed asset

• Retail account manager

1.Cross selling of banking products including accounts,loan ans services

2.Increase and manage loan portfolio by increasing number of customers

3.recruit,appraising and disbursing loan to customers

4.Advising customer on personal and mortgage loan

• Credit officer

1.Maintain branch personal and sme loan portfolio quality

2.Making follow up with customer on branch PAR

3.Making plans for lowering the NPL

4.Cross selling of bank loan facility for MSE,SME and CORPORATE Customers

5.Recruiting customer for agribusiness loans

6.Making sure each customer pays the installment on time by reminding them and visits

• Ag.Supervisor credit operation

1.Visiting and inspections of all security pledged as collateral before appraisal

2.secretary for all branch credit committee meetings

3.Supervising all securities that are under safe custody

4.Ensuring all facility documents follow procedure

5.Perfection of all legal documents and securities

6.Supervising team responsibilities so as to minimize fraud

7.Issuing of demand notice no non performing customers

• Ag.Branch Manager

• Advising HIV pregnant mothers on how to feed their children
• conducting group discussion between HIV pregnant mothers and service provider
• filling questionnaire prepared