Baraka Nhunguni
Dar Es Salaam
Summary
I began my career in Hotel as a commi chef, but a few years ago my professional interest shifted to the front office guest service. I have always been skilled at bringing people together and working toward common goals. My experience successfully leading team. In my current role at front office guest service the efficiency of the office has been a personal focus, especially concerning client.
Overview
8
8
years of professional experience
Work History
Bellman
Johari Rotana Hotel
03.2022 - Current
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Posted and maintained public area signage for hotel.
- Escorted guests to assigned rooms and transported luggage.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Stored luggage for guests, retrieving baggage and items when notified.
Restaurant Waiter
Zuri Hotel And Resort
06.2019 - 04.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Answered customers' questions, recommended items, and recorded order information
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
Commis Chef
Kempinski Mall Of The Emirates
09.2015 - 10.2017
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Maintained well-organized mise en place to keep work consistent.
- Measured high demand spices and commonly used ingredients to prevent overages and waste.
- Collaborated with staff members to create meals for large banquets.
- Ordered new ingredients and supplies to meet expected needs.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
High School Diploma -
Open Universty Dar Es Salaam
Occupation Safety And Health Authorty05.2022
Skills
- Hotel signage
- Local directions
- Laundry pickup
- Good Telephone Etiquette
- Problem-Solving
Timeline
Bellman
Johari Rotana Hotel
03.2022 - Current
Restaurant Waiter
Zuri Hotel And Resort
06.2019 - 04.2022
Commis Chef
Kempinski Mall Of The Emirates
09.2015 - 10.2017
High School Diploma -
Open Universty Dar Es Salaam
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