AMIR YUSUPH Msumari
Dar es Salaam
Summary
Diligent [Desired Position] with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
8
8
years of professional experience
Work History
FRONT DESK AGENT
JOHARI ROTANA HOTEL
- Current
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
BELL BOY
JOHARI ROTANA HOTEL
06.2019 - 05.2020
- Welcomes guests, carries their luggage to and from their room.
- Showing guest to their room and explaining the facilities
- Arranges various services such as taxis.
- Taking and delivering messages to guests
- Keeping the lobby and reception area tidy
PORTER
LEDGER PLAZA BAHARI BEACH HOTEL
05.2017 - 01.2019
- Welcomes guests, carries their luggage to and from their room.
- Showing guest to their room and explaining the facilities
- Arranges various services such as taxis.
- Taking and delivering messages to guests
- Keeping the lobby and reception area tidy
Education
AB-INITIO (ABCC) - Cabin Crew Course
National Institute of Transportation
Dar Es Salaam, Tanzania06-2024
Diploma - Clearing and Flight forwarding
National Institute of Transportation
01.2016
Certificate - Information Technology
Macmillan training College
01.2013
Certificate - Introduction to Office Application
Dar es Salaam English and Computer Centre
01.2011
Ordinary Level Certificate - Secondary Education
ECKENFORD SECONDARY SCHOOL
01.2009
Skills
- Computer skills: Microsoft Office (Ms Word, Excel)
- Customer service
- Guest services
- Problem-solving skills
- Guest relations
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
BELL BOY
JOHARI ROTANA HOTEL
06.2019 - 05.2020
PORTER
LEDGER PLAZA BAHARI BEACH HOTEL
05.2017 - 01.2019
FRONT DESK AGENT
JOHARI ROTANA HOTEL
- Current
Certificate - Information Technology
Macmillan training College
Certificate - Introduction to Office Application
Dar es Salaam English and Computer Centre
Ordinary Level Certificate - Secondary Education
ECKENFORD SECONDARY SCHOOL
AB-INITIO (ABCC) - Cabin Crew Course
National Institute of Transportation
Diploma - Clearing and Flight forwarding
National Institute of Transportation
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