Abdulah Ally

• Played a pivotal role in driving Diaspora portfolio growth through operational excellence, achieving a 334.33% growth in customers, a 508.33% increase in portfolio value, and a 540% surge in loan disbursements.
• Engaged in acquiring more than 500 new customers, retaining existing customers, sustaining customer satisfaction, and generating additional business by cross-selling bank solutions to diasporas clients under the supervision of Relationship Managers and Senior Managers.
• Prepared and conducted more than 300 initial screening interviews with prospective clients and maintaining familiarity with customer's relevant documents for KYC requirements.
• Actively participated in minimization of exposures to and impact of risks below 9% while adhering to KYC, FATCA, and AML in managing the portfolio (Assets, Liabilities, and Investment products).
• Actively participated in resolving more than 80% of thousands customers' digital channel challenges (NMB Mobile, NMB Direct, Cards) via emails, video and direct calls, and in-person meetings, as well as managing customer expectations through effective queries, complaints, and correspondence handling in a timely manner as per service operating standards.
• Constantly kept abreast of the rapid pace of product and service development, suggesting possible best solutions for improving offerings to Diaspora clients.
• Participated in organizing/Suggesting 7 major and critical events sponsorship and attendance for customers in different regions for more effective engagement and relationship enhancement to improve the bank's brand image in the market for the purpose of growing business.
• Participated in supporting branches in knowledge-sharing( at least once a week), and coordinating webinars/Zoom sessions to enhance product knowledge.

I underwent a 2-month intensive training program covering critical banking modules such as Code of Conduct, Fraud Awareness, Relationship Management, Credit & Financial Analysis, Risk Management, and Digital Banking, positioned me to be able to:

• Conduct targeted direct marketing campaigns to promote bank products/services, recruiting new clients and expanding the deposit portfolio in line with budget goals.
• Analyze applicant documentation meticulously to ensure accuracy and compliance, streamlining disbursement processes from screening to release within budget timelines.
• Deliver exceptional client service, addressing needs professionally, respectfully, and promptly to foster trust and satisfaction.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

• I served as a proactive customer acquisition and sales representative trainee, driving growth for the bank through targeted strategies.
• Participated in securing new clients via appointments and referrals, opening more than 100 accounts (including off-site document collection), and ensuring compliance with KYC standards.
• Registered more than 100 customers for mobile banking services and educate them on self-service channels to enhance digital engagement.
• Actively participated in more than 12 weekly and 2 monthly sales meetings and learned to generate leads, upselling, and cross-selling financial products.
• Participated in campaigns, special projects, and events to promote bank services while continuously refining sales techniques and product knowledge.
• Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
• Assisted hundreds of customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.