Zuhura Abubakari
Zanziabr,Tanzania
Summary
Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work History
Bar Waitress
Pilipili, Zanaibar
Zanzibar , tanzania
02.2020 - 02.2022
- Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
- Promptly communicated refill orders to bar staff, maintaining seamless workflow.
- Cleared, cleaned and restocked tables, reducing customer waiting times by 100%.
- Warmly greeted customers to establish and maintain excellent first impressions.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waitress
The Resident Zanzibar
Kizimkazi Zanzibar , Tanzania
01.2019 - 12.2019
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
Certificate of Primary Education - Primary education
Kunduchi Primary school
Dar es Salaam, Dar es Salaam Region 01.2005 - 10.2012
Certificate of Secondary Education - Secondary Education
Mbezi Bieach Secondary School
Dar es Salaam, Dar es Salaam Region 01.2013 - 10.2016
Certificate of Hotel Management - Hotel management
Data star College
Dar es Salaam, Dar es Salaam Region 04.2017 - 11.2017
Skills
- Customer relations
- Cocktail making
- Cash handling
- Stock management
- Health and safety compliance
- Conflict resolution techniques
- Safe serving knowledge
- Strong communication
- Food and beverage knowledge
- Inventory control
- Effective sales techniques
- Table serving
- Order recall
Languages
English
Advanced
Timeline
Bar Waitress
Pilipili, Zanaibar
02.2020 - 02.2022
Waitress
The Resident Zanzibar
01.2019 - 12.2019
Certificate of Hotel Management - Hotel management
Data star College
04.2017 - 11.2017
Certificate of Secondary Education - Secondary Education
Mbezi Bieach Secondary School
01.2013 - 10.2016
Certificate of Primary Education - Primary education
Kunduchi Primary school
01.2005 - 10.2012
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