Winner Kitali
Arusha
Summary
Friendly Sales & Reservation Agent with proficiency in interacting effectively by telephone,emails also one to one with clients of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering the best experience in the tourism industry.
Overview
4
4
years of professional experience
Work History
Sales & Reservation Manager
Jacaranda Heritage Camps
07.2022 - Current
- Increased the number of sales by creating brand awareness and intensive marketing considering the camp was new
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Participated spotlights,trade shows and fairs,
- Coordinated closely with other departments, such as housekeeping and operation, to ensure seamless guest experiences from booking throughout there stay.
- Researched on the market trend and seeing how to incorporate it the business to promote the business
- Handled clients complaints that arose
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Collaborated with the management to develop promotional offers that drove revenue growth.
- Assessed data analytics reports related to booking patterns in order to optimize staffing levels during peak seasons or periods of low demand accordingly.
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
- Organized farm trips for our clients (tour operators),allowing them to experience our camp first hand.
- Regularly checked up with potential customers making sure that they were well updated with necessary information maintaining good business relationship
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Sales Manager
Kili Treks Tanzania
01.2021 - 06.2022
- Handled social media ensuring brand awareness and engaging with potential customers
- Responded to emails ensuring that the customers queries were well taken care of
- Gave briefings to customers making sure they understood what to expect with the whole trip
- Made sure we kept in touch with customers for referral purposes
Education
Bachelor of Economics and Finance -
Institute of Accountancy Arusha
01.2022
Certificate of Advanced level -
Loyola High School
01.2019
Certificate of Ordinary Level -
Anwarite Girls' Secondary School
01.2016
Certificate of primary Level -
Ebenezer Pre and Primary School
01.2012
Skills
- Strong leadership character that led me to be a leader in all my education levels including university,also participated the ALAMAU SA Conference as Libya's Ambassador representing women AffairsBecame a positive change agent under Chanya change Forums
- Excellent use of systems such as Respad,Microsoft word,excel & powerpoint
- Strong Organization
- Customer service and guest relations expertise
- Driving
Languages
English
Proficient
C2
Kiswahili
Proficient
C2
Timeline
Sales & Reservation Manager
Jacaranda Heritage Camps
07.2022 - Current
Sales Manager
Kili Treks Tanzania
01.2021 - 06.2022
Certificate of Advanced level -
Loyola High School
Certificate of Ordinary Level -
Anwarite Girls' Secondary School
Certificate of primary Level -
Ebenezer Pre and Primary School
Bachelor of Economics and Finance -
Institute of Accountancy Arusha
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