WARDA NASSORO ISMAIL
PEMBA,TANZANIA
Summary
Dynamic professional with expertise in customer relationship management, CRM software, and cross-selling techniques. Skilled in marketing strategy development, digital marketing, and project management, with a strong understanding of regulations and sales forecasting. Demonstrates proficiency in new business development, insurance sales, and international trade while excelling in customer retention strategies and creative direction. Adept at multitasking, time management, and decision-making to drive business growth and enhance operational efficiency. Committed to leveraging skills to deliver innovative solutions and achieve organizational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Officer
TANZANIA COMMERCIAL BANK PLC
PEMBA, TANZANIA
07.2024 - Current
- Stayed updated on latest market trends for providing relevant advice to customers.
- Coordinated with other departments for seamless service delivery to clients.
- Recommended changes in products and services based on feedback from clients, enhancing business offerings.
- Provided personalized attention to each client, making them feel valued and appreciated,
- Streamlined communication process, making it more efficient and less time-consuming for clients.
Bank Assurance Officer
TANZANIA COMMERCIAL BANK PLC
PEMBA, TANZNANIA
03.2023 - Current
- Streamlined reporting procedures for increased clarity and transparency.
- Improved organisational reputation by upholding stringent quality control measures.
- Enhanced communication channels for improved information flow between departments.
- Achieved high levels of operational efficiency with implementation of new assurance protocols.
- Facilitated training sessions to improve staff understanding of assurance practices.
Bank Officer
TANZANIA COMMERCIAL BANK PLC
PEMBA, TANZANIA
09.2019 - 07.2024
- Maintained detailed records of transactions, ensuring transparency.
- Delivered excellent financial advice for better customer decisions.
- Achieved enhanced client relationships by providing exceptional customer service.
- Streamlined banking procedures, enhancing operational efficiency.
- Ensured smooth operation of daily banking activities, improving workflow.
- Increased customer satisfaction with professional and timely communication.
- Assisted customers in loan applications to facilitate swift approvals.
- Developed new strategies to ensure regulatory compliance.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
Accountant
REALITY OVERSEES
Dar es Salaam, TANZANIA
05.2017 - 01.2018
- Optimized financial performance by monitoring key indicators.
- Enhanced profitability by managing cost control measures.
- Facilitated company-wide budget meetings; achieved consensus on fiscal strategy.
- Led tax compliance initiatives to ensure regulatory alignment.
- Tracked tax, invoicing and budget information accurately using QuickBooks.
- Produced accurate tax returns complying with official requirements and serving client needs for minimising liabilities.
- Helped resolve disputed claims as official client representative to tax officials.
- Devised strategies for risk management, minimizing potential losses.
- Performed thorough expenditure tracking, preventing overspending.
- Completed detailed profit and loss analysis; identified improvement areas.
Education
Bachelor of Accounting and Finance - Public Sector
MZUMBE UNIVERSITY
Morogoro, Tanzania 2015 - 2018
Advanced Certificate of Secondary Education - Economics
JANGWANI SECONDARY SCHOOL
Ilala, Dar es Salaam Region 2013 - 2015
Certificate of Secondary Education - Commerce and Bookeeping
JANGWANI SECONDARY SCHOOL
Ilala, Dar es Salaam Region 2009 - 2012
Skills
- Computer skills
- Customer relationship management
- CRM software expertise
- Cross-Selling techniques
- Multitasking capability
- Decision making strength
- Sales forecasting competence
- New business development
- Insurance sales
Languages
English
Fluent
kiswahili
Fluent
Accomplishments
Pursuing CPB exams with membership no. TIOB/O/6367
Member of Tanzania Association of Finance, Accounting and Auditing students (TAFAAS) - Awarded
Certification
Certificate of Proficiency in Bancassurance
Certificate in Cultural Change Management
Certificate in Customer Service
References
Mr. Ramadhan Mwalim Khamis
Manager Local Market
Tanzania Reinsurance Company
P.o.box 1505
Upanga, Longido street, Dar es salaam
Mobile no: +255 69 978 4950
Mr. Shomary Ally Rimisho
Branch Manger
Tanzania Commercial Bank Plc
Pemba Branch
Mobile no: +255 713 225 782
Email: shomary.rimisho@tcbbank.co.tz
Mr. Ramadhani Ayoub Semvua
Branch Controller
CRDB Bank PLC
Mtwara Branch
Mobile no: +255 713 487 002
Email: rasemvua@gmail.com
ramadhani.semvua@crdbbank.co.tz
Timeline
Relationship Officer
TANZANIA COMMERCIAL BANK PLC
07.2024 - Current
Bank Assurance Officer
TANZANIA COMMERCIAL BANK PLC
03.2023 - Current
Bank Officer
TANZANIA COMMERCIAL BANK PLC
09.2019 - 07.2024
Accountant
REALITY OVERSEES
05.2017 - 01.2018
Certificate of Proficiency in Bancassurance
Certificate in Cultural Change Management
Certificate in Customer Service
Bachelor of Accounting and Finance - Public Sector
MZUMBE UNIVERSITY
2015 - 2018
Advanced Certificate of Secondary Education - Economics
JANGWANI SECONDARY SCHOOL
2013 - 2015
Certificate of Secondary Education - Commerce and Bookeeping
JANGWANI SECONDARY SCHOOL
2009 - 2012
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