Pascalia Masebo
Summary
Dynamic Relationship Officer with extensive experience at CRDB Bank PLC, excelling in customer relationship management and loan processing. Proven ability to resolve client issues swiftly while building strong relationships. Adept at credit evaluation and regulatory compliance, consistently delivering exceptional service and innovative solutions to enhance customer satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
RELATIONSHIP OFFICER
CRDBBANK PLC
Tanga
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Educated clients on available loan products and terms to facilitate informed decisions.
- Processed documentation to ensure accuracy and completeness of loan files.
- Collaborated with underwriters to resolve issues related to loan approvals.
- Maintained up-to-date knowledge of lending policies and market trends.
- Built relationships with clients to understand their financial needs and preferences.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Recommended loan approvals and denials based on customer loan application reviews.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
BUSINESS RELATIONSHIP OFFICER
CRDBBANK PLC
Mbeya
06.2020 - 06.2022
- Assisted in training new agents on company policies and procedures effectively.
- Developed and maintained strong relationships with clients through regular follow-ups.
- Resolved client issues by investigating concerns and providing appropriate solutions promptly.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
ONE ACRE FUND
DATA OFFICER
Mbeya
01.2018 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Computer Information Systems - Computer And Information Systems
RUAHA CATHOLIC UNIVERSITY
IRINGA, TANZANIA 09.2014 - 08.2017
Skills
- Customer relationship management
- Loan processing
- Credit evaluation
- Regulatory compliance
- Lending policy knowledge
- Problem solving
- Communication skills
- Borrower analysis
- Flexible and adaptable
- Relationship building
- Computer skills
- Communication
- Decision-making
- Customer relations
- Multitasking Abilities
- Client troubleshooting
Languages
Swahili
First Language
English
Advanced (C1)
C1
Certification
- CLIENT RELATIONSHIP MANAGEMENT AND CUSTOMER EXPERIENCE
- CREDIT SCHOOL PROGRAM
References
References available upon request.
Timeline
RELATIONSHIP OFFICER
CRDBBANK PLC
04.2022 - Current
BUSINESS RELATIONSHIP OFFICER
CRDBBANK PLC
06.2020 - 06.2022
ONE ACRE FUND
DATA OFFICER
01.2018 - 04.2019
Bachelor of Computer Information Systems - Computer And Information Systems
RUAHA CATHOLIC UNIVERSITY
09.2014 - 08.2017