Telvin Mwangi
DAR ES SALAAM
Summary
Experienced sales executive consistently achieving top awards in sales and marketing. Over half decade demonstrates expertise in negotiation, communication, and customer service. Drives market share, acquires new customers, and develops business. Highly persuasive leader with a talent for expanding network connections and introducing products. Specializes in developing new territories and delivering solutions based on customer needs.
Overview
7
7
years of professional experience
Work History
Sales Consultant - Area Manager (Zanzibar)
Rentokil Initial Hygiene Tanzania
Zanzibar
05.2023 - Current
- Achieved consistent monthly sales targets in the region for over a year by exceeding 105% of targets
- Built and maintained long-term relationships with key regional accounts, leading to a 45% retention rate
- Managed to consistently grow sales revenue by more than 69% through consistent efforts to build strong client associations.
- Provided detailed product information to customers, including features, prices, and availability.
- Led 10-strong technician team and enhanced group efficiency by achieving an 80% performance score
- Analyzed customer requirements, making suitable product and service suggestions.
- Conducted market research to identify new business opportunities.
- Generated daily reports on sales activities for management review.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Developed tailored presentations for prospective clients to align with their specific needs.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of sales activities using the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Recommended process improvements that could enhance sales performance.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Priced out products for customers and drew up sales paperwork.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Retail Outlet Manager (Sales & Marketing)
Star Oil Tanzania Limited
MBEYA
06.2021 - 05.2023
- Developed and executed new sales and marketing strategies as per geographical channels of distribution to end users.
- Demonstrated products to customers and used creative campaigns, which attracted over 75% of the new customer monthly.
- Assessed local and regional market trends and devised creative sales strategies to tackle new competition around the region.
- Maintained a safe working environment in compliance with OSHA regulations.
- Resolved customer complaints promptly and professionally.
- Adhered to operational policies and procedures set by the management team.
- Improved profit margins over 55% by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume by 80% through skilled support to both new and inactive customers.
- Recruited, trained and managed staff members to meet company objectives.
Research Coordinator (Part Time Assistant Tutorial
University of Dar es salaam,
DAR ES SALAAM
12.2020 - 10.2021
- Managed a database of research participants and tracked their progress throughout the study.
- Organised and facilitated focus groups with study participants to collect qualitative data.
- Analysed quantitative survey data using statistical software programs such as SPSS or STATA.
- Coordinated the recruitment of study participants through various channels, such as targeted advertisements and referrals from community partners.
- Conducted literature reviews to identify key studies relevant to research project objectives.
- Prepared reports summarising research findings for presentation at conferences and meetings with external stakeholders.
- Provided support to field staff during data collection activities, including training on proper data entry procedures.
Sales Executive
Shark Investment Limited
DAR ES SALAAM
05.2020 - 05.2021
- Identified new potential markets and developed plans for targeting them.
- Generated reports summarising sales performance metrics and presented find to the management team.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed pricing strategies that maximised profits by 45% while remaining competitive in the market.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
- Implemented processes for cross-selling products or services based on customer needs.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Sourced new sales opportunities through inbound lead follow-up.
Ethics Officer
Muhimbili National Hospital
DAR ES SALAAM
05.2018 - 03.2019
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Organised and coordinated meetings between senior management and other departments across the organisation.
- Performed background checks on prospective employees prior to hire date.
- Reviewed employee performance evaluations for accuracy and completeness.
- Maintained accurate records related to personnel files, payroll, inventory, budgeting.
- Analysed data trends related to customer feedback surveys in order identify areas needing improvement.
- Created presentations summarising key findings from research projects conducted by departmental teams.
Sales and Public Relations Officer
NSSF
DAR ES SALAAM
07.2017 - 12.2018
- Developed and implemented public relations plans to promote clients' products or services.
- Provided strategic counsel on branding, marketing initiatives, crisis management planning and communication strategies.
- Prepared monthly reports outlining the success of campaigns against established goals.
- Researched potential markets for client products or services, including competitive analysis of pricing models and target customer demographics.
- Coordinated special events such as trade shows, conventions and store openings.
- Developed creative concepts for advertising campaigns that aligned with brand messaging.
- Assisted in developing key messages that were used in communications materials.
- Facilitated communication between various departments within the organization.
Education
Bachelor of Arts - Philosophy And Ethics
University of Dar Es Salaam,
Dar Es Salaam, Tanzania11-2020
High School Diploma -
Advanced Education Level
Dar Es Salaam, Tanzania05-2017
Ordinary Education Level
Dar Es Salaam, Tanzania11-2014
Skills
- Client Relationship Management
- Market Trend Analysis
- Comprehensive product and service Insight
- Product Demonstrations expertise
- Market Growth Strategy
- Client Acquisition strategies
- Negotiation Closing Skills
- Business-to-Business Sales
- Strategic Development
- Timely Key Account Reconciliation
- CRM Software Proficiency
- Contract Negotiation
- Market Research Proficiency
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Top Sales and Marketing Performer Award 2023/2024 (East Africa Region) - Rentokil Initial Hygiene Tanzania
- Customer Service excellence award (Tanzania) - Rentokil Initial hygiene Tanzania
- Employee of the Year 2021/2022 - Star Oil Tanzania Limited
- Best New Initiative Leader Award - Star Oil Tanzania Limited
Highlight Skills
- Sales & Marketing Skills - Proven track records of the consistent performances by exceeding targets.
- Customer relations & retentions skills - Proven ability to build strong client rapport and providing customer-tailored solutions according to their needs in a timely manner.
- Strategic Planning and Execution - Proven ability to devise SMART methods on organizational goals led to increase revenue growth
- Critical Market Analysis - Strongly applied creative thoughts to market trends researches and competitions zones.
- Digital Literacy Professionalism - Proven ability to use CRM software's system, KAM system & application, and data analysis tools to optimize sales and marketing performances.
Training and Workshops
- Sales and Marketing Strategy Development Workshop (Conducted by Tanzania Institute of Market - March 2024)
- Customer Relationship Management/CRM (Conducted by Rentokil Initial Hygiene Tanzania - 2024)
- Selling and Negotiating skills Training (Conducted by Rentokil Initial Hygiene East Africa - 2024)
- Market Research Technique Workshop (Hosted by the Tanzania Marketing Research Association 2021)
Referees
Mr Omary Mohammed Sabuni
- Country Sales Manager
- Paones General Trading Limited
- Mobile +254 729711635
- mohammedomary40@gmail.com
Ms Jackline Steven Masangula
- Director of Sales and Marketing
- HDA Company Limited
- +255 763288073
- jacklinemasangula@gmail.com
Mr William Simsokwe
- Human Resorce Executive
- AKO Group Ltd
- +255 769826340
- williamrichardsimsokwe@gmail.com
Timeline
Sales Consultant - Area Manager (Zanzibar)
Rentokil Initial Hygiene Tanzania
05.2023 - Current
Retail Outlet Manager (Sales & Marketing)
Star Oil Tanzania Limited
06.2021 - 05.2023
Research Coordinator (Part Time Assistant Tutorial
University of Dar es salaam,
12.2020 - 10.2021
Sales Executive
Shark Investment Limited
05.2020 - 05.2021
Ethics Officer
Muhimbili National Hospital
05.2018 - 03.2019
Sales and Public Relations Officer
NSSF
07.2017 - 12.2018
Bachelor of Arts - Philosophy And Ethics
University of Dar Es Salaam,
High School Diploma -
Advanced Education Level
Ordinary Education Level
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