Yustine Bhoke
Zanzibar
Summary
A sales and business development professional with more than 7 years building businesses into realizing optimum revenue and growth through identifying key potential partnerships, nurturing and growing relationships for long term business benefit. Further, possessing keenness in collecting consumer insight, analyzing and turning it into profitable products and services. A self driven and customer centric professional helping businesses achieve profitability through a satisfied client portfolio.
An ardent believer in people, having thrived in a collaborative environment, working with and through great minds to achieve goals. A team leader, drawing satisfaction through mentoring and coaching sales and customer relations executives to outperform their expectations through close coaching and mentoring.
Overview
8
8
years of professional experience
Work History
Sales Market Manager Zanzibar (DPO Pay by Network)
DPO Pay by Network
Zanzibar
01.2023 - Current
- Grew revenues by 30% through building business relationships, establishing customer needs, innovating service and processes to meet those needs, hence closing post COVID-19 sales gap within 1.5year and surpassing quota Month on Month
- Developed and communicated sales plans, goals, strategies and objectives resulting on 20% growth Year on Year
- Performed sales consultations and educated clients on products and services, winning confidence of less tech savvy clientele and increasing market base by 7%
- Led teams in providing technical support for customers, answering questions about product features and capabilities, prompt training and retraining which cut activation time from 4 to 1.5 months, and reduced customer churn rate by 30%
- Performed analysis of current processes within sales department, identified areas of improvement, and followed through to implementation for seamless operation. E.g After customers shared that process of onboarding was long due internal compliance review, shares with concern department who agreed to assign dedicated staff to handle onboarding queries leading to shortening standard onboarding process to two days from 3-5 days.
- Built sales forecasts and schedules to reflect desired productivity targets, communicating them to staff for easy coordination, implementation.
- Improved profit margins by cutting 15% costs through effectively managing expenses, budgeting and contract negotiation
- Collaborated with Marketing and design departments to determine project road maps and create unique products to drive profitability and champion brand preference
- Reduced process gaps by , supervising, mentoring and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
- Participated in trade shows for in-person engagement and network building, with 80% of lead generated successfully converting to customers.
- Cultivated strong professional relationships with key clients and stakeholders to drive long-term business development.
- Managed sales team activities, pipeline building and reporting through CRM tools
- Researched and analyzed data to identify trends in customer behavior, and competition, converted this data into useable business decisions and forecast
Senior Sales Representative
DPO Pay by Network
07.2022 - 12.2022
- Closed sales on 8 Key market strategic account within 6 months of promotion previously deemed unsalvageable, thus grew market revenues by 40% during period
- Provided technical support to customers regarding product usage and troubleshooting issues within service level agreement increasing retention rate by 20%
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies, earning sales person of month 5 times in one year and surpassing target by 30%
- Participated in weekly meetings with senior management team to discuss performance metrics.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction, saving business 30% loss of revenue due to dissatisfaction.
- Established long-term relationships with key accounts by providing superior service levels. For very account successfully retained revenue was by 5% while any relationship lost cost 33% of revenue per annum.
- Analyzed data from sales reports to determine areas of improvement within daily sales process.
- Collaborated with marketing team on promotional campaigns targeting existing customers as well as new prospects.
- Maintained database of customer and sales information using CRM software.
- Expanded network by attending industry events, trade shows and workshops identifying and pursuing leads and establishing rapport with new clients.
Sales Representative
One Payment Tanzania Limited
05.2021 - 06.2022
- Generated new sales leads through cold calling and networking activities, surpassing sales quota within 5 months of employment
- Collaborated with other departments such as customer service, finance and marketing to fast-track different processes during customers lifecycle.
- Reviewed monthly performance against targets set by management team and continually identified areas of improvement.
- Utilized CRM software tools to track progress of each sale cycle stage while maintaining accurate records of sales activities
- Researched and analyzed customer feedback,competitors' products, prices, and sales techniques and devised plans to counter competition through innovation
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed regular follow-ups with prospects to close deals promptly hence meeting quota month on month
- Adhered to established policies and procedures when handling customer accounts.
Sales and Marketing Manager
Aquart Limited
01.2019 - 03.2021
- Collaborated with product development teams to create new products that meet customer demands lading to new product introduction, market diversification and 25% increase in revenue
- Evaluated performance metrics such as revenue generation, customer acquisition rate to measure success of initiatives taken up by team members
- Maintained relationships with existing clients by ensuring their needs are met on time seeing 15% growth on revenue year on year
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Implemented effective pricing strategies according to industry trends and customer segmentation criteria lading to market diversification and revenue margins increase by 25%
- Ensured compliance with company policies, and government regulations while carrying out day-to-day activities.
- Prepared reports on key metrics such as leads generated, conversion rates, ROI which enabled strategic decision making
- Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices cutting branding and packaging coast by 23%
- Developed partnerships with external organizations for joint promotions or collaborations.
Sales and Operations Manager
Golden Tulip Zanzibar Resort
08.2017 - 08.2018
- Set up Departmental Standard Operating Procedures (SoPs) with department heads and led in tracking of implementation resulting in enhanced guest satisfaction increasing overall satisfaction by 10%
- Implemented new customer service training program that resulted into 25% increase in positive guest feedback and 10% increase in overall customer satisfaction scores.
- Developed and executed marketing campaigns, partnering with travel agents globally that increased occupancy rates by 15% during off-season, thus increase in revenue by $210,000.
- Managed staff portfolio of 20 , front office and back members and reduced turnover rates by 20% through implementing employee recognition programs and providing opportunities for professional development.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Sales and Marketing Manager
Golden Tulip Zanzibar Resort
05.2016 - 07.2017
- Identified key strategic partners in public and private sector, negotiated contractual agreement bringing all year in revenue and boosting room revenue by 30% and event revenue by 100%
- Developed and maintained relationships with key clients and partners, resulting in 15% increase in repeat business and 10% increase in revenue from existing clients.
- Attended industry events and conferences to network and promote hotel, resulting in 5% increase in new business leads and 3% increase in revenue.
- Analyzed sales performance and market trends to identify opportunities for growth, resulting in development of new sales strategies that increased revenue by 10% within first quarter.
- Developed and implemented training programs for sales staff, resulting in 15% increase in team productivity and 10% increase in revenue.
- Managed budget for sales and marketing activities, resulting in 5% decrease in expenses and 7% increase in revenue.
Education
Bachelor of Business Management: Hotels And Hospitality Management -
Moi University
01.2014
Secondary Education Exam -
Moi Girls High School
01.2009
Skills
- Business and sales strategizing and planning
- Partnership management
- Consultative Sales
- Communication proficiency
- Client Relationship Management
- Profitability Optimization
- New Business Development
- Negotiation and contracting
- Budgeting
- Sales analysis and Reporting
- Strategic account development and management
- Sales Training, mentoring and coaching
Personal Information
- Date of Birth: 10/29/90
- Nationality: Tanzania
- Gender: Female
Languages
- English
- Kiswahili
- Spanish (Basic)
Hobbies and Interests
- Travelling
- Networking
- Reading
Accomplishments
- Awarded Sales person of the month 5 times in a year
- Promoted to market leader within 1.5 years of being employed
- Trained and awarded Certificate in management leadership
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Market Manager Zanzibar (DPO Pay by Network)
DPO Pay by Network
01.2023 - Current
Senior Sales Representative
DPO Pay by Network
07.2022 - 12.2022
Sales Representative
One Payment Tanzania Limited
05.2021 - 06.2022
Sales and Marketing Manager
Aquart Limited
01.2019 - 03.2021
Sales and Operations Manager
Golden Tulip Zanzibar Resort
08.2017 - 08.2018
Sales and Marketing Manager
Golden Tulip Zanzibar Resort
05.2016 - 07.2017
Bachelor of Business Management: Hotels And Hospitality Management -
Moi University
Secondary Education Exam -
Moi Girls High School
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