Tamasha Mwakasese
Dar Es Salaam
Summary
Dynamic professional with a proven track record at CRDB Bank PLC, excelling in team leadership and customer training. Skilled in management and customer orientation, I effectively enhanced merchant onboarding processes and improved customer satisfaction. Proficient in Microsoft Office, I bring attention to detail and a commitment to operational excellence.
Overview
1
1
year of professional experience
Work History
LIPA HAPA SUPPORT
CRDB BANK PLC HQ
05.2024 - Current
- Team leader responsible for organizing my team on daily operation duties
- Collection of LIPA HAPA KYC details and assist customer on how to fill LIPA HAPA application forms
- Configuration of LIPA HAPA Merchants
- Print and dispatch of LIPA HAPA to respective branches and zones
- Teaching branch staff on how to configure LIPA HAPA Merchants on system
Tele Sales Representantive
CRDB PLC HQ
03.2024 - 04.2024
- Make calls to guide POS Merchants on how to update POS software
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Escalated concerns or advanced problem calls to management staff
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Recorded contact information of customers and potential customers in internal database.
Sales Freelancer
CRDB BANK PLC
01.2024 - 03.2024
- Account opening
- Simbanking registration
- To train new customer on how to use atm card
- Recruitment of LIPA HAPA
- Participation on Bank sales compaigns
- Training new LIPA HAPA merchants on how to use CRDB LIPA HAPA
Education
Bachelor Of Arts In Sociology - Sociology
St.Augustine University of Tanzania
Mwanza11.2022
Skills
- Computer basic skills (Ms word, excell , power point )
- Management skills
- Attention to details
- Customer oriented
Referees
Haji Mahenge
0714749347
Relationship Manager Crdb Agency banking
Timeline
LIPA HAPA SUPPORT
CRDB BANK PLC HQ
05.2024 - Current
Tele Sales Representantive
CRDB PLC HQ
03.2024 - 04.2024
Sales Freelancer
CRDB BANK PLC
01.2024 - 03.2024
Bachelor Of Arts In Sociology - Sociology
St.Augustine University of Tanzania
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