Sylwia Michalczewska
Warsaw
Summary
Dynamic leader with a proven track record at Z-Hotel, enhancing guest satisfaction and streamlining operations for increased profitability. Expert in guest relations management and interpersonal communications, demonstrated through innovative service initiatives and effective staff training. Achieved consistently high customer satisfaction ratings by focusing on results and operational efficiency.
Overview
25
25
years of professional experience
Work History
Hotel Manager
Z-Hotel Sp. Z O.o.
Warsaw
03.2019 - 03.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Office Manager
Altkom Akademia S.A.
Warsaw
10.2007 - 01.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Accountant
Polkomtel S.A.
Warsaw
01.1999 - 03.2006
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Education
Postgraduate Studies - Tourism Management
SGH Warsaw School of Economics
Warsaw09.2012
Postgraduate Studies - Real Estate
University of Commerce And International Finance
Warsaw08.2006
Master of Arts - Archaeology
University of Warsaw
Warsaw09.1998
Skills
- Guest Complaint Resolution
- Guest Services Management
- Cash Handling
- Staff Supervision
- Hospitality
- Interpersonal communications
- Office and staff streamlining
Languages
Polish
Native language
English
Proficient
C2
Timeline
Hotel Manager
Z-Hotel Sp. Z O.o.
03.2019 - 03.2024
Office Manager
Altkom Akademia S.A.
10.2007 - 01.2019
Accountant
Polkomtel S.A.
01.1999 - 03.2006
Postgraduate Studies - Tourism Management
SGH Warsaw School of Economics
Postgraduate Studies - Real Estate
University of Commerce And International Finance
Master of Arts - Archaeology
University of Warsaw