Ragesh Gangadharan
Kerala
Summary
Dynamic leader with a proven track record at Seascape Hotel and Conference Centre LTD, excelling in guest relations management and strategic planning. Elevated customer satisfaction and profitability through innovative strategies and effective team leadership. Skilled in hospitality and marketing, adept at fostering relationships and achieving operational excellence.
Overview
12
12
years of professional experience
Work History
Hotel Manager
Seascape Hotel and Conference Centre LDT
10.2017 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Analyzed and evaluated business data to identify opportunities for improvement.
General Manager
Sunrise Beach Resort
03.2013 - 02.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
B.C.A - Computer Application
Kerala University
Kerala,india09.2007
Skills
- Guest complaint resolution
- Guest services management
- Guest relations management
- Cash handling
- Staff scheduling
- Staff training
- Hospitality
- Office and staff streamlining
- Staff supervision
- Reservations management
- Food and beverage operations
- Marketing
- Strategic planning and analysis
- Property management systems
- Employee scheduling
- Revenue generation
- Special event coordination
- Training and mentoring
- Guest experiences
- Guest accommodations
- Employee performance reviews
- Regulatory compliance
- Project oversight
- Marketing expertise
- Staff training and development
- Promotions
- Rooms division management
- Front office staff
- Dining reservations
- Hotel marketing
- Reporting
- Disciplinary action and termination
- Housekeeping oversight
- Revenue optimization
- Sales
- Customer service
- Computer skills
- Inventory management
- Hotel operations
- Decision-making
- Relationship building
- Hotel management
- Teamwork and leadership
- Room inspections
- Guest services
- Guest registration
- Front desk operations
- Expense reports
- Client consultations
- Front desk management
- Facilities management
- Food service operations
- Shift scheduling
- Budget implementation
- Reception oversight
- Payment processing
- Interviewing and hiring
- Supply purchasing
- MS office
- Operational efficiency
- Assignment delegation
- Flexible schedule
- Operational systems monitoring
- Group bookings
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Front office operations
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
Timeline
Hotel Manager
Seascape Hotel and Conference Centre LDT
10.2017 - Current
General Manager
Sunrise Beach Resort
03.2013 - 02.2017
B.C.A - Computer Application
Kerala University
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