Stella Joseph Kapwani

• Performed assessment of Developer License or Operator License
• Site visit for Inspection was accomplished by 99%
• Preparing Exemption letter
• Preparing VAT Relief forms
• Receiving bank slips from clients, submitting them to accounting office for receipts and returning receipts back to clients.
• Collecting returns from clients for department semi and annual report record.
• Successfully delivered on tasks within tight deadlines.
• Increased customer satisfaction by 2% in resolving issues.

Customer Acquisition (Current standing at base of 234k) – Designing and executing campaigns to attract new DStv subscribers, boosting market share.

Data-Driven Decisions – Analyzing customer data to identify growth opportunities, improve retention, and tailor content offerings.

Partnership Development – Building strategic partnerships with local influencers, retailers, and digital platforms to expand reach and visibility e.g. Showmax partnership between DStv and Vodacom

Churn Reduction – Creating initiatives and incentives to retain existing customers and minimize subscription cancellations.

Market Expansion – Identifying underserved regions and launching localized marketing to grow MultiChoice’s footprint across Tanzania.

Collaborated effectively with cross-functional teams for successful project completion.

Coordinated supplier relationships, ensuring timely delivery of products.

• Communicate directly with customers on floor and ensure different queries are sorted, productive, and memorable, and to mediate any situations that may have escalated.
• Acknowledging and resolving customer complaints
• Receiving Calls (inbound) and make cold calls(outbound).
• Promoting DStv Product in Bulk message.
• Keeping records of customer interactions, transactions, comments and complaints.
• Responding promptly to customer inquiries.
• Communicating and coordinating with colleagues as necessary.
• Ensure customers satisfaction and provide professional customer support.
• Stands as marketing tool promoting services and products.