Gardening, Networking events, Reading articles,
Customer Care Officer
CCBRT (Comprehensive Community based Rehabilitation in Tanzania)
Dar Es Salaam
01.2018 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Perform market analysis and completion criteria
- Updating CCBRT certificates of compliance & follow up road utilization costs compliances timely
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Took ownership of customers issues to follow problems through to resolution.
- Assigned and designated job territories to customer care staff according to performance and history.
- Communicated with customers to identify needs and expectations.
- Kept accurate records of all customer interactions and transactions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Facilitated inter-departmental communication to effectively provide customer support.
