Salum Kaporo
Dar Es Salaam
Summary
Experienced Senior Commercial Executives . Develops and implement innovative commercial strategies, successfully build commercial channels, ensure business availability, make innovative business propositions to the partners and customers bring revenue to the business. Strong ability to work in multinational environment and fluent in English and Swahili . Results - oriented and pragmatic, able to combine strategic thinking with people management and the development of an organizational culture with strong corporate values. Strong leader with an excellent reputation for building and retaining highly motivated and focused multicultural teams. Specialties: Specific skills and experience include providing leadership to the business channels, distribution structures and commercial function, development of new business offers to partners and dealers, new sales channels, project management and ownership of substantial budgets. Have a hands-on analytic and self-motivated with excellent leadership and management skills. Strong ability to adapt and succeed in multinational and challenging environments proven by a successful experience.
Overview
17
17
years of professional experience
Work History
Commercial and Strategy Director
The Tanzania Premier League Board (TPLB)
04.2023 - Current
- Enhanced customer satisfaction with targeted marketing campaigns tailored to specific demographics.
- Identified new market opportunities, leading to an expansion in product offerings and increased sales.
- Developed strong relationships with key industry partners, opening doors for future collaborations.
- Led organizational change initiatives, resulting in a more agile and responsive workforce.
Country Manager
Market Force 360
10.2020 - 03.2023
- Leadership
- To provide the management and staff of MF 360 with inspiration and leadership, serving as a chief spokesperson in Tanzania for the organization's vision, mission and strategic development
- Execute, within the strategic framework, action plans adopted by the Executive Leadership team and Board, and regularly report on our progress
- Budget and finances
- Responsible for proposing the MF360 annual budget, to be approved by Executive Leadership Team and Board and provide clear and strong leadership of overall financial management for MF36O, assuring good planning and reporting, and sound fiscal management.Working closely with the Finance Department, and ensure compliance with relevant tax and reporting obligations applicable to MF360
- Persuasion - Persuading others to change their minds or behavior
- Negotiation - Bringing others together and trying to reconcile differences
- Organizational Structures and Policies
- Im responsible for administration of overall operations of MF360, including: reviewing and evaluating the results of program activities, ensuring that continuing contractual obligations are being fulfilled; and allocating resources for greater program effectiveness and efficiency
- Human Resource Management
- Responsibility of overseeing the work of all 360 staff; ensuring that MF360's HR policies and procedures (e.g
- Performance reviews, training and development etc) are followed and oversee salary decisions
- Business Operations and Earned Income.To oversee the earned income operations of MF360, ensuring that the existing business plan is delivered, and recommending improvements and new ideas to grown earned income through products and services aligned to MF360's mission
- Program Planning and Evaluation
- MF360's programs grow out if its commitment to achieving its mission
Head Of Customer Service
AFRITRACK TANZANIA
09.2019 - 10.2020
- Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures
- Responsible for Profit and Loss, or Profit Centre/Cost Centre Budgets
- Create a culture and processes which achieve the business goals and objectives with regards to their customer service;
- Improve NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric
- Reduction of the cost to serve
- Empower and Engage the Customer Service Team
- Enhance the First Call Resolution
- Identify new tools and technologies to better serve the customer
- Drive better sales through service
- Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers
- Act as the Voice of the Customer across the organisation
- Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Accountable for ensuring full regulatory compliance and legal requirements
- Identification of any potential risk issues
- Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements
- Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements
- Continually develop improvements and embed successful change projects
- Drive quality and consistency
- Partner with Client relations to optimise existing Client profitability through business planning and collaboration and deliver increased revenue streams
Country Sales Manager IoT&Mezzanine Solutions
Vodacom Tanzania
08.2016 - 08.2019
- Company Overview: IOT and Mezzanine were a Vodafone Subsidiary company delivers mobile business solutions that cut costs, increases efficiency, improve risk management and provide unrivaled access to users across Africa
- Manager Of Dept responsible for the management of all operations in Tanzania
- Key accountabilities are (a)Sales 1
- Business Development 2
- Pre-Sales, Commercials and Contracting 3
- Marketing
- (b) Operations (Advisory - Design, Delivery, Client Support & Partner Channel Support) for all Mezzanine enabled deployments in Tanzania
- (c) Tanzania Management Management of the following:
- Sales Team
- Executive Relationship Management
- Country Operation management
- IOT and Mezzanine were a Vodafone Subsidiary company delivers mobile business solutions that cut costs, increases efficiency, improve risk management and provide unrivaled access to users across Africa
Senior Sales Enterprise Business
Liquid Telecommunication
03.2013 - 01.2015
- Develop annual lead generation targets and financial projections
- Establish and maintain an effective system of communications throughout the organization
- Identify, execute and manage market partnerships to leverage market channel and other opportunities
- Maintain accurate records of sales efforts made including the development of a sales pipeline
- Status of pipeline should be communicated to Liquid Telecom team on a weekly basis
- Provide regular input regarding marketing programs, including advertising, competitive analysis, promotion, brand development, and publicity
- Provide vision, leadership and department direction which is both directly executed and delegated to further attainment of Liquid Telecom strategic goals and objectives
- Work closely with all departments to achieve long-term and short-term revenue and profit goals
Strategic Partner Account Manager
Zantel Telecomunication
12.2011 - 02.2013
- Manage our key accounts portfolio including ISP'S and Resellers
- Achieve assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries including
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
- Monitor sales performance metrics
- Prepare monthly, quarterly and annual reports and forecasts
Key Account Manager
Zantel Telecomunication
05.2008 - 02.2011
- Meeting or exceeding weekly, monthly, and yearly sales Quotas
- Canvassing assigned territories to present company products to potential customers
- Assisting management in identifying viable marketing and pricing strategies
- Demonstrating product features to customers
- Contacting leads and setting up appointments to present company products
- Completing order forms and submitting them for processing
- Attending trade shows and other industry-related events
- Preparing sales proposals for potential buyers
- Completing regular sales reports specifying the number of sales made
Education
MBA - IT Management
Arusha Institute Of Accountancy
06.2022
BBA - Marketing
University Of Dar Es Salaam
07-2011
Skills
- Judgment and Decision Making
- Critical Thinking
- Complex Problem Solving
- Monitoring
- Persuasion
- Negotiation
- Financial forecasting
- Corporate governance
- Mergers and acquisitions
- Cross-functional team leadership
- Competitive intelligence
- Innovation management
- Organizational design
- Product strategy
- Growth strategies
- Operational efficiency
- Scenario planning
- Customer segmentation
- Partnership development
- Data analytics
- Brand strategy
- Strategic partnerships
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Relationship and team building
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Leadership and people development
Languages
English
Swahili
Hobbies and Interests
- Football
- Swimming
- Basketball
References
- Ali Z Ali, Vodacom Tanzania, 255754710376, alia@vodacom.co.tz
- Steven Rwelamila, Liquid Telecom, 255684383383, steve@liquidtelecom.co.tz
- Divine Mossi, Zantel Telecom, 25577400011, divine.mossi@zantel.co.tz
Timeline
Commercial and Strategy Director
The Tanzania Premier League Board (TPLB)
04.2023 - Current
Country Manager
Market Force 360
10.2020 - 03.2023
Head Of Customer Service
AFRITRACK TANZANIA
09.2019 - 10.2020
Country Sales Manager IoT&Mezzanine Solutions
Vodacom Tanzania
08.2016 - 08.2019
Senior Sales Enterprise Business
Liquid Telecommunication
03.2013 - 01.2015
Strategic Partner Account Manager
Zantel Telecomunication
12.2011 - 02.2013
Key Account Manager
Zantel Telecomunication
05.2008 - 02.2011
MBA - IT Management
Arusha Institute Of Accountancy
BBA - Marketing
University Of Dar Es Salaam
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