ROBERT PETER NGOTA
Dar Es Salaam
Summary
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
- Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items.
- Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Strong communicator and team player, eager to learn new processes to support overall organizational success.
- Hardworking team member skilled at counting money, processing payments and building relationships. Dependable team member trained in register operations and customer service.
- Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent with excellent multitasking, organizational and time management abilities.
- Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty.
- Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Patient Service Coordinator/ Receptionist
Aga Khan Health Services Tanzania
09.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Entered data, generated reports, and produced tracking and scanned documents into electronic health record system as needed.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced client satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning documents.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Cashier
The Aga Khan Health Services Tanzania
02.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing display racks.
- Used suggestive selling techniques to promote add-on sales.
Cashier Supervisor
Subway-Mlimani City
05.2021 - 02.2022
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Built and maintained working relationships with peers and upper management.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Internship Student
Tanzania Tourist Board
12.2020 - 05.2021
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
- Dealing and resolving tourist complains.
- Preparing proper reports for quarterly and annual based on tourist statistics.
Education
Bachelor of Commerce - Marketing, Tourism And Hospitality Management
University of Dar Es Salaam
11.2020
Advanced Subsidiary (AS) And A Level General Certificate of Education (GCE) - Physics, Chemistry And Mathematics
Academic International Secondary School
06.2017
International General Certificate of Secondary Education (IGCSE) -
Arusha Modern Secondary School
06.2014
Skills
- Currency Counting
- Product Knowledge
- Product and Service Sales
- Cash Register Operation
- Daily Reporting
- Written and Verbal Communication
- Cash Management
- POS Systems
- Payment Processing
- POS System Operations
- Training and Development
- Customer Assistance
- Credit and Cash Transactions
- Product Recommendations
- Ordering and Stocking
- Order Taking
Languages
English, Swahili
First Language
English
Advanced
C1
Swahili
Advanced
C1
Accomplishments
- The most disciplined student (Boy) in Primary school (2010)
- The most disciplined student (Boy) in Secondary school. (2011)
- The best student in Mathematics and Geography in Form One (2011)
- Best student in Chemistry (2013)
- Best prefect as Vice Head Boy (2013)
Hobbies
- Exchanging ideas with different people.
- Travelling.
- Reading books and journals.
- Involving myself with community-based activities.
- Listening to music.
- Running and jogging.
Referees
- Dr Robert Suphian
Lecturer at University of Dar es salaam Business School (UDBS).
P.O. Box 35046, DSM
E-Mail: reshaki@hotmail.com
Mobile: +255 762 378 751
- Ms. Colleta Nchimbi
Planning Officer at Tanzania Tourist Board (TTB)
P.O. Box 2485, Dar es Salaam
E-Mail: colletanchimbi@gmail.com
Mobile: +255 712 433 620
- Mrs. Marina Ramadhani
Administrator at Aga Khan Health Centre, Arusha
P.O. Box 2546, Arusha
E-mail: marina.ramadhani@akhst.org
Mobile: +255 689 077 717
Declaration
I, Robert Peter Ngota declare that, to the best of my knowledge and belief, these data correctly describe me, my qualifications and experience.
Timeline
Patient Service Coordinator/ Receptionist
Aga Khan Health Services Tanzania
09.2023 - Current
Cashier
The Aga Khan Health Services Tanzania
02.2022 - Current
Cashier Supervisor
Subway-Mlimani City
05.2021 - 02.2022
Internship Student
Tanzania Tourist Board
12.2020 - 05.2021
Bachelor of Commerce - Marketing, Tourism And Hospitality Management
University of Dar Es Salaam
Advanced Subsidiary (AS) And A Level General Certificate of Education (GCE) - Physics, Chemistry And Mathematics
Academic International Secondary School
International General Certificate of Secondary Education (IGCSE) -
Arusha Modern Secondary School
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