Peace Adam Mahussein
Dar es Salaam,Tz
Summary
Motivated and dedicated human resources and administrative professional with a strong understanding of Tanzania Labor Laws, human resources management, and administration. Seeking a position within a progressive, transparent, and professionally managed organization. Committed to utilizing my knowledge and skills to contribute to the betterment of the HR field. A team player who is flexible and dedicated to achieving desired goals through diligent work. Known for attention to detail and fast learning abilities,am an ambitious HR officer with high integrity. Takes initiative, offers proactive solutions, and consistently strives for high-quality standards and value-based outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bakhresa Food Products Ltd
02.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Volunteering
World Food Program
07.2022 - 11.2022
- Company Overview: www.wfp.org
- Teaching families in taking nutrients food
- To supply nutrient food to children and adults
- To provide ongoing counseling on how to be health by using balance diet
- Feeding, dressing and keeping the children active within the homes
- Teach the kids, play with them, prepare their daily records, get involved in preparing their dishes, help in washing their cloth and some administrative work as well
- Www.wfp.org
Human Resources Officer Internship (HRO)
District Council of Kakonko
08.2020 - 09.2021
- Maintain employee records
- Identifying training needs, coordinating and organizing training programs, workshops, and seminars for employees
- Assist in the recruitment and onboarding process of new hires
- Coordinates payroll activity utilizing Time and Attendance and Sage payroll systems
- Manage payroll for employees
- Managing and overseeing all aspects of the human resources department, including recruiting, interviewing, and hiring new staff
- Advising managers on organizational policy
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Negotiated favorable contracts with external vendors for services such as health insurance plans and training providers.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Receptionist Clerk
Enable
07.2020 - 09.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Answered central telephone system and directed calls accordingly.eg. 34 calls per day
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
Data Recording
National Social Security
07.2018 - 09.2018
- Recording all outing files and letters
- Recording all incoming files and letters
- Recording and keeping record facilities
- Assisting and maintaining employee's files
- Assisting and estimating and planning for training facilities
- Entering data into appropriate fields, databases, records, and files
- Transferring data from paper formats via computer, recorders, or scanners
- Handling numerical data accurately and creating spreadsheets
- Organizing large spreadsheets
- Curating data directly from speech or interviews
Human Resources
National Social Security
02.2017 - 04.2017
- Fostering a safe work environment
- Additional employee relations duties include responding to union organization plans and campaigns, negotiating agreements and interpreting any labor contract issues
- To monitor all payments issued to contractors, freelancers and temporary employees
- To manages, oversees and approves compensation and benefits packages for all employees
- To ensuring that the organization complies with all applicable labor regulations and laws
Education
Bacholer - Human Resources and Management
University of Teofile Kisanji
Mbeya01.2019
Advanced Certificate - Secondary Education
Boniconsilii Mabamba Girls Secondary School
Kibondo, Kigoma01.2016
Certificate - Secondary Education
Luther Girls Secondary School
Mapinga, Bagamoyo01.2013
Primary School Leaving Certificate -
African primary school
Ilala, Dar es Salaam01.2009
Skills
- Leadership
- Critical Thinking
- Excellent in oral Communication and interpersonal skills
- Customer Experience
- Adaptability in new environment
- Cultural Sensitivity & Awareness
- Problem-solving
- Time management
- Attention to detail
- Analytical & Critical Thinking
- Conflict Resolution in handling sensitive information
- Training & Development
- Adaptability and creativity
- Excellent organizational skills and administrative
- Interpersonal Skills
- Proficient in Microsoft office suites
- Elbe to work alone apart from team
- First aids (CPR)
- Call center experience
- Microsoft Excel
- Payroll
Fieldandpracticaltraining
- National Social Security, Data Recording, Kigoma, Kigoma, 07/2018 - 09/2018, Recording all outing files and letters., Recording all incoming files and letters., Recording and keeping record facilities., Assisting and maintaining employee's files., Assisting and estimating and planning for training facilities., Entering data into appropriate fields, databases, records, and files., Transferring data from paper formats via computer, recorders, or scanners., Handling numerical data accurately and creating spreadsheets., Organizing large spreadsheets., Curating data directly from speech or interviews.
- National Social Security, Human Resources, Kigoma, 02/2017 - 04/2017, Fostering a safe work environment., Additional employee relations duties include responding to union organization plans and campaigns, negotiating agreements and interpreting any labor contract issues., To monitor all payments issued to contractors, freelancers and temporary employees., To manage, oversee and approve compensation and benefits packages for all employees., To ensure that the organization complies with all applicable labor regulations and laws.
Personal Information
- Place of Birth: Kigoma
- Date of Birth: 07/08/95
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
References
- Daniel Muya, Lawyer, University of Dar es Salaam, +255(0)621056537, danniemuya@hotmall.com
- Neema Wilfred Rugano, Human Resource Manager, World Food Program, Kigoma, +255(0)768881694, gracewilfred@gmail.com
- Msami Mshanga, Human Resource Officer, District Council of Kakonko, Kigoma, +255(0)734876974, msamimshanga@gmail.com
Hobbies and Interests
- Reading books and articles.
- Travelling.
- Making new acquaintances.
Disclaimer
I, PEACE ADAM MAHUSSEIN hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it.
Languages
Swahili
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)
German
Beginner (A1)
Timeline
Customer Service Representative
Bakhresa Food Products Ltd
02.2023 - 11.2023
Volunteering
World Food Program
07.2022 - 11.2022
Human Resources Officer Internship (HRO)
District Council of Kakonko
08.2020 - 09.2021
Receptionist Clerk
Enable
07.2020 - 09.2021
Data Recording
National Social Security
07.2018 - 09.2018
Human Resources
National Social Security
02.2017 - 04.2017
Bacholer - Human Resources and Management
University of Teofile Kisanji
Advanced Certificate - Secondary Education
Boniconsilii Mabamba Girls Secondary School
Certificate - Secondary Education
Luther Girls Secondary School
Primary School Leaving Certificate -
African primary school
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