PATRICIA S. NASSON
Summary
Results-driven Sales Staff Member known for high productivity and efficient task completion. Specialized in customer relationship management, persuasive communication, and strategic sales planning. Excel at negotiation, active listening, and adaptability to meet diverse client needs. Committed to leveraging these skills to achieve sales targets and foster lasting customer relationships.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Direct Sales Staff
NMB BANK PLC
Kilimanjaro
10.2025 - Current
- Sell and support Merchant POS devices to SMEs and retail merchants, ensuring active transaction volumes.
- Onboard merchants onto QR code payment solutions and drive activation and usage.
- Acquired new individual customers and merchants through appointments, referrals, and door-to-door canvassing in assigned branch territory, expanding customer base.
- Meet or exceed assigned weekly, monthly, and annual sales targets for accounts, merchant solutions and loans.
- Generate leads, upsell, and cross-sell bank products including deposits, payments, and lending solutions.
- Marketed and sold salaried workers’ loans to eligible customers, targeting payroll-linked and parastatals for increased loan uptake.
- Built repeat business through effective relationship management with customers and merchants, fostering loyalty and retention.
- Ensure all accounts, merchants, and loan applications meet KYC, credit and compliance requirements as per bank policies.
- Provide market intelligence to management on customer needs, competitor activity, and pricing opportunities.
Customer and Sales Executive
Rejaa Real Company
01.2021 - Current
- Assisted customers by listening closely, identifying solutions to problems, and recommending products based on extensive knowledge
- Generate new sales opportunities through social media, networking and appropriate presentations
- Collected payments in cash or credit and entered financial transactions into database daily
- Assisting customer by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Educating customers about billing, payment processing and support policies and procedures
- Contacted customers after sales to recommend additional services or products
- Keep track of assigned accounts to identify outstanding debts. Contact debtors to inquire of their payments status.
- Maintain up-to-date knowledge of products and services
Sales and Marketing Supervisor
Surveyed Plots Company
01.2019 - 01.2021
- Developed and monitored sales plans and marketing strategies to increase brand awareness and achieve sales targets
- Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
- Conducted market research and analysis to evaluate trends, brand awareness, and competitive activities
- Performed competitor analysis and reporting focusing on pricing, presentation, and promotional strategies
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Receive complaints and resolve problems
Sales Executive and Customer Service
Amana Bank
01.2016 - 01.2018
- Educating customers about bank's products and services, available credit options and multiple loan products
- Developing new marketing techniques and incentives to increase bank's services and attract more clients
- Resolving sensitive and complex issues raised by customers and taking action required to maintain high level of customer satisfaction
- Resolved sensitive and complex customer issues, implementing actions to maintain high customer satisfaction
- Interviewed customers and recommended other available products to meet their needs
- Prepared monthly sales reports, new business leads, agent recruitment and deposit mobilization
Education
BCOM - banking and financial services
University of Dar Es Salaam
Dar Es Salaam, Tanzania 10.2011 - 11.2014
Skills
- Lead generation
- Sales closing
- In-person selling
- Sales strategy development
- Cross-selling services
- Customer relationship management
- Relationship management
- Sales reporting
- Sales forecasting
- Lead prospecting
- Account setup
- Payment processing
- Regulatory knowledge
- Problem solving
- Effective communication
- Networking techniques
- Client service
Languages
- Swahili
- English, Fluent
- Swahili, Fluent
Professional Referees
- MADATA JULIUS BUDODI, REJAA REAL ESTATE COMPANY, HUMAN RESOURCE MANAGER, 0743-858847, madata16@gmail.com
- ESHE SULEIMAN, AMANA BANK LIMITED, CUSTOMER SERVICE MANAGER, 0745-899120, Eshe.Suleiman@amanabank.co.tz
- NEEMA ALLY MWAKAMELE, SURVEYED PLOTS COMPANY LTD, GENERAL MANAGER, 0656-789965, neemamwakamele@gmail.com
Professional Skills And Competencies
- Great problem-solving and analytical skills that come in handy to interpret sales performance and marketing trends
- Good understanding of customer and marketing dynamics
- Experienced in team development, managing and directing skilled and motivated sales force
- Strong leadership qualities
- Ability to remain calm under pressure
Languages
Swahili
First Language
English
Advanced
C1
Timeline
Direct Sales Staff
NMB BANK PLC
10.2025 - Current
Customer and Sales Executive
Rejaa Real Company
01.2021 - Current
Sales and Marketing Supervisor
Surveyed Plots Company
01.2019 - 01.2021
Sales Executive and Customer Service
Amana Bank
01.2016 - 01.2018
BCOM - banking and financial services
University of Dar Es Salaam
10.2011 - 11.2014