ANTONY BILIASI JAPHET
Mwanza
Summary
Proven in enhancing customer relationships and sales performance at NMB Bank Plc, I excel in analytical problem-solving and interpersonal communication. My background in education and retail has honed my ability to increase engagement and achieve sales quotas, development of product knowledge and strategic business development skills for impactful results.
Overview
1
1
year of professional experience
Work History
Direct Sales Staff
NMB Bank Plc
09.2024 - Current
- Assist customers in finding products of their choice.
- Handle customer complaints and worked to resolve issues in a professional manner.
- Provided friendly and prompt service to all customers to create welcoming environment.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Analyzed sales data, identifying trends and opportunities for improvement in sales performance.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
Teacher
Paroma English Medium School
04.2024 - 08.2024
- Monitored student progress to adapt instruction and address individual challenges.
- Fostered a supportive learning environment by implementing inclusive classroom practices.
- Established strong relationships with families to support student success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Hardware Store Clerk
Kisaka Hardware
02.2024 - 04.2024
- Enforced safety protocols within the hardware store thus minimizing accidents related to hazardous materials or tools.
- Resolved customer complaints while maintaining a positive attitude in all interactions.
- Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
- Collaborated with fellow employees to ensure efficient operations during peak hours or high-traffic periods.
- Increased overall sales by effectively upselling additional items and promoting ongoing promotions to customers.
- Facilitated successful special orders for customers seeking specific products not readily available in-store while ensuring timely delivery updates were provided as needed.
- Managed efficient cash register operations.
Teaching
Businda Secondary School
01.2024 - 02.2024
- Provided ongoing professional development opportunities for teaching staff, ensuring they remained current on best practices and innovative teaching methods.
- Developed innovative teaching strategies for maximizing student engagement and retention of material.
- Boosted student participation by implementing interactive teaching methods and technologies.
- Led professional development workshops, improving teaching strategies among colleagues.
Education
High School Diploma -
Bachelor of Science - Education in Science
THE UNIVERSITY OF DODOMA
Dodoma, Tanzania12-2023
Skills
- Customer relationship building
- Product and service knowledge
- Analytical Problem-solving
- Interpersonal communication skills
- Upselling and cross selling
- Strategic Business Development
- Software Development Knowledge
- Lead generation
Languages
Swahili
Native language
English
Proficient
C2
hobbies
Swimming
Reading news on social media
Socialization
references
Happy Joseph Mallya
Branch Manager NMB magu
happy.mallya@nmbbank.co.tz
+255 768 393 950
Godwin Reuben Mlay
Manager;Customer Experience NMB magu
godwin.mlay@nmbbank.co.tz
+255 767 020 077
Emmanuel Mayala Mafwere
Accountant; Kahama Municipal Council
mafwere2016@gmail.com
+255 625 653 959
Timeline
Direct Sales Staff
NMB Bank Plc
09.2024 - Current
Teacher
Paroma English Medium School
04.2024 - 08.2024
Hardware Store Clerk
Kisaka Hardware
02.2024 - 04.2024
Teaching
Businda Secondary School
01.2024 - 02.2024
High School Diploma -
Bachelor of Science - Education in Science
THE UNIVERSITY OF DODOMA
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