Nsengiyumva Samson Kahisha
Public Health
Dar es Salaam,Kinondoni
Summary
Over nine years of dedicated service in public health, I have consistently delivered measurable results by strategically designing and implementing Social and Behavior Change Communication (SBCC) initiatives. My most significant achievement has been directly improving Reproductive, Maternal, Newborn, and Child Health (RMNCAH) outcomes; I spearheaded campaigns that substantially increased the rate of health facility deliveries and early Antenatal Care (ANC) enrollment before 12 weeks by strengthening the community-to-facility referral pipeline. Furthermore, I successfully revitalized community-based tracking systems for the timely identification and follow-up of at-risk pregnant women, and empowered Village Health Committees to develop and implement actionable solutions, thereby enhancing community ownership and sustainable health practices across multiple regions in Tanzania
Overview
13
13
years of professional experience
Work History
Regional SBCC Manager
TCDC- USAID Afya Yangu Mama na Mtoto Project
Mwanza, Geita and Mara, Tanzania
04.2022 - 01.2025
- Provided RMNCAH technical SBCC leadership, guiding the adoption and implementation of SBCC strategies, approaches, messages, and activities. Guided utilization of existing SBC materials developed in partnership with the MOHCDGEC Health Promotion unit, and ensured that all national SBCC materials for the community and facility were being scaled up in all projects.
- Promote access to existing SBCC platforms, such as NAWEZA, SITETEREKI, and FURAHA YANGU campaigns, using unique message delivery methods to each subpopulation.
- Supported in developing plans and budgets for all project-supported SBCC materials according to needs, such as posters and leaflets, adapting targeted campaigns, community theater, and utilizing radio spots.
- Worked closely and collaborated with other USAID sister projects, and ensured they were involved and engaged in the development of all RMNCAH-related strategies, messages, and activities, and participated in the regionalization of supported SBC communication products.
- Identified and adapted best practice SBCC processes, implementation guidelines, job aids, and IPC tools.
- Provided technical advice, including guidance during the adaptations of regional-level SBCC strategies, which include mass media, print, outreach, and orientation activities to partners, local government, and organizations.
Regional SBCC Manager
TCDC - USAID Tulonge Afya Project
Kagera and Kigoma, Tanzania
07.2017 - 01.2023
- Leading the design and development of comprehensive, evidence-based SBCC strategies and detailed implementation plans tailored to specific target populations.
- Providing expert technical guidance and support to project staff, government partners, and other stakeholders to ensure the quality, consistency, and alignment of SBCC activities with best practices and organizational/donor standards.
- Overseeing the research, development, pre-testing, production, and dissemination of a variety of communication materials and tools (e.g., mass media campaigns, print materials, job aids).
- Building the capacity of field teams and partners through technical training, coaching, and mentorship in proven SBCC approaches and monitoring and evaluation methods.
- Collaborating with M&E teams to design and implement systems to track progress, analyze data, and evaluate the impact of SBCC interventions, using feedback to inform course corrections.
- Fostering strong relationships and coordinating with government officials, local partners, donors, and other stakeholders to ensure integrated and collaborative approaches and avoid duplication of effort.
- Contributing to annual work plans and budgets, and preparing regular reports detailing program performance, results, and lessons learned for management and donors.
- Identifying key gaps, documenting best practices, and applying innovative approaches (e.g., human-centered design, social marketing) to improve program effectiveness.
Regional SBCC Manager
TCDC - Global Fund Comm Case Project, USAID- TCCP Project
Kagera, Katavi, Iringa and Njombe, Tanzania
03.2014 - 09.2016
- Coordinated SBCC training for stakeholders, enhancing CBO capacity through targeted coaching.
- Monitored project activities to ensure timely output delivery and alignment with strategic objectives.
- Assisted CBOs in developing work plans, budgets, and reports to maintain donor compliance.
- Reviewed financial and program reports from CBOs before submission to the M&E and finance teams.
- Planned and executed mid-media events for national malaria campaign, driving public awareness.
- Mentored vendors on malaria-related issues, ensuring accurate data collection from the field.
Gender-Based Violence Community Services Officer
International Rescue Committee Nyarugusu Refugee Camp
Kigoma, Tanzania
01.2014 - 09.2014
- Coordinated community outreach programs for refugee support services.
- Facilitated workshops on health and wellness for diverse populations.
- Conducted needs assessments to identify community resources and gaps.
- Collaborated with local organizations to enhance service delivery efficiency.
- Advocated for refugees' rights in meetings with local stakeholders.
- Processed prisoners, including searching for weapons and drugs, advising of procedures and documenting medical and psychiatric conditions.
- Transported witnesses and victims, providing protection from threatening encounters and delivering court testimony in criminal cases.
- Managed and resolved non-emergency calls for service within the community, ensuring timely and efficient response to residents' needs.
- Engaged in conflict resolution and mediation to address minor disputes among community members effectively.
Call Center Customer Care Agent
Vodacom Tanzania Limited
Dar Es Salaam, Tanzania
02.2012 - 10.2012
- Assisted customers with inquiries regarding services and billing issues.
- Utilized CRM software to track customer interactions and resolutions.
- Collaborated with team members to improve service delivery processes.
- Addressed customer complaints promptly and effectively to ensure satisfaction.
- Provided product information and guidance to enhance customer experience.
- Conducted follow-ups with customers to ensure resolution of issues.
- Maintained up-to-date knowledge of company products and promotions.
- Documented feedback from customers for service improvement initiatives.
- Documented all customer interactions accurately in CRM system.
- Utilized problem-solving skills to identify root cause of customer issues.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
Education
Bachelor Of Arts (BA) - Sociology
University Of Dodoma
Tanzania11-2011
Skills
- SBCC strategy development
- Communication material design
- Data Analysis, Monitoring, and Evaluation
- Capacity building
- Stakeholder engagement
- Report preparation
- Problem solving
- Effective communication
- Program management
- Leadership skills
Languages
English
Advanced (C1)
C1
Swahili
Native
Native
Training and Workshop
- The guide for training community health workers
- Introduction to Health Management Information System/Data Collection Tools (HMIS/MTUHA)
- Introduction to human-centered design
- Promoting sanitation and contributing to the services of liquid and solid waste management in Temeke Municipal
- Healing Families Parent Group Facilitator Training | IRC
- GBV information and management system| IRC Tanzania
- Caring for a Child Survivor | Nyarugusu Refugee Camp
- UNHCR Refugee Registration and Verification SOP
Timeline
Regional SBCC Manager
TCDC- USAID Afya Yangu Mama na Mtoto Project
04.2022 - 01.2025
Regional SBCC Manager
TCDC - USAID Tulonge Afya Project
07.2017 - 01.2023
Regional SBCC Manager
TCDC - Global Fund Comm Case Project, USAID- TCCP Project
03.2014 - 09.2016
Gender-Based Violence Community Services Officer
International Rescue Committee Nyarugusu Refugee Camp
01.2014 - 09.2014
Call Center Customer Care Agent
Vodacom Tanzania Limited
02.2012 - 10.2012
Bachelor Of Arts (BA) - Sociology
University Of Dodoma