Neema Shayo
Dar es Salaam,Tanzania
Summary
Seasoned banker skilled in risk management, governance, and leadership. Expertise in strategic planning, problem-solving, and team alignment while enhancing client satisfaction and operational efficiency. Currently driving the end-to-end client operational life cycle of Corporate and Financial Institution clients.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Head Client Management
Standard Chartered Bank Tanzania
06.2023 - Current
- Merged Integrated Middle Office and Client Coverage Managers to enhance collaboration and communication between bank and clients.
- Partner with business to ensure exemplary client service in the following areas: Account Opening, Account Maintenance, Account Closure, Credit Risk Monitoring and Credit Documentation, Transaction Orchestration, Client Due Diligence, Governance & Reporting, Vendor Management.
- Streamlined team operations to improve overall efficiency.
- Simplified and automated processes to enhance operational effectiveness.
Head of Integrated Middle Office
Standard Chartered Bank Tanzania
06.2019 - 06.2023
- Rolled out new function integrating Credit Risk Control, Customer Due Diligence, and Channel Activation teams to enhance collaboration.
- Enhanced team capabilities through targeted training and skill development initiatives.
- Enhanced client satisfaction by reducing turnaround time for service requests.
- Streamlined service procedures, resulting in quicker turnaround times for client requests.
Process and Governance Manager Commercial Banking
Standard Chartered Bank Tanzania
03.2015 - 05.2019
- Developed governance frameworks ensuring compliance with regulatory standards, enhancing risk management.
- Managed policy review processes, ensuring governance documentation remained current and effective.
- Facilitated risk assessment workshops identifying potential governance issues, strengthening overall compliance strategy.
- Developed internal processes and initiatives to streamline operations and enhance overall effectiveness.
- Oversaw seamless functioning of client onboarding and risk management teams across three teams i.e. Client onboarding and Management; Operational Risk and Credit Risk.
Manager Credit Risk Control
Standard Chartered Bank Tanzania
05.2013 - 02.2015
- Monitored policies and analyzed operational and environmental risks to track resolutions and oversee escalations, mitigating loss and maximizing profit.
- Managed budget allocations for operational and strategic initiatives to ensure alignment with company goals.
- Led cross-functional teams to enhance customer service strategies.
- Developed training programs to enhance staff performance and skills, contributing to overall team effectiveness.
- Received nomination for CEO Award in 2015 for outstanding contributions to the team.
Education
Master of Arts - Development Studies
University of Dar Es Salaam
Dar Es Salaam, TanzaniaBachelor of Arts - Education
University of Dar Es Salaam
Dar Es Salaam, TanzaniaSkills
- Client relationship management
- Operational effectiveness
- Performance improvement
- Process automation
- Change implementation
- Risk management
- Regulatory adherence
- Corporate governance
- Team leadership
- Effective Communication and Collaboration
Certification
- Certificate of Recognition, Tanzanian Authors Awards, 2022
- Certificate of Board competency, Association of Tanzania Employees + ESAMI, 2021
- Certificate of Differentiated Career Experience for Band 5.
Skills
References available upon request.
Hobbies and Interests
References available upon request.
Personal Information
References available upon request.
Languages
Swahili
First Language
English
Proficient
C2
Timeline
Head Client Management
Standard Chartered Bank Tanzania
06.2023 - Current
Head of Integrated Middle Office
Standard Chartered Bank Tanzania
06.2019 - 06.2023
Process and Governance Manager Commercial Banking
Standard Chartered Bank Tanzania
03.2015 - 05.2019
Manager Credit Risk Control
Standard Chartered Bank Tanzania
05.2013 - 02.2015
Master of Arts - Development Studies
University of Dar Es Salaam
Bachelor of Arts - Education
University of Dar Es Salaam