Neema Shayo
Dar es Salaam
Summary
Experienced Country Head of Client Management skilled in risk management, governance, and leadership. Expertise in strategic planning, problem-solving, and team alignment enhances client satisfaction and operational efficiency. Drove the end-to-end client operational life cycle and streamlined processes to optimize performance while fostering strong relationships through effective communication and negotiation.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Head Client Management
Standard Chartered Bank Tanzania
06.2023 - Current
- Partner with business to ensure exemplary client service.
- Rolled out new function to integrate Integrated Middle Office and Client Coverage Managers, enhancing collaboration and communication.
- Improved team operations by streamlining processes to enhance efficiency.
- Implemented process simplifications and automations to streamline operations.
- Managed risk registers and controls for Know Your Clients, Credit Documentation, and Custody, ensuring compliance as Risk Process Owner.
Head of Integrated Middle Office
Standard Chartered Bank Tanzania
06.2019 - 06.2023
- Successfully rolled out the new function which brought together 3 teams i.e., Credit Risk Control, Customer Due Diligence and Channel Activation.
- Improved team performance by providing comprehensive training and skill development.
- Enhanced client satisfaction by reducing turnaround time for service requests.
- Optimized service procedures to achieve quicker turnaround times for clients.
Process and Governance Manager Commercial Banking
Standard Chartered Bank Tanzania
03.2015 - 05.2019
- Developed governance frameworks to ensure compliance with regulatory standards.
- Managed policy review processes to maintain up-to-date governance documentation.
- Facilitated risk assessment workshops to identify potential governance issues.
- Developed internal processes and initiatives to streamline operations and enhance overall effectiveness.
- Spearhead smooth operations across three teams i.e. Client onboarding and Management; Operational Risk and Credit Risk.
Manager Credit Risk Control
Standard Chartered Bank Tanzania
05.2013 - 02.2015
- Monitored and controlled policies; analyzed operational and environmental risks; tracked resolutions and oversaw escalation to mitigate loss and maximize profit.
- Managed budget allocations for operational and strategic initiatives.
- Led cross-functional teams to enhance customer service strategies.
- Developed training programs to improve staff performance and skills.
- Received nomination for CEO Award in 2015 for outstanding contributions to the team.
Credit Documentation Officer
Standard Chartered Bank Tanzania
10.2012 - 04.2013
Assistant Program Manager
Hassan Maajar Trust
08.2012 - 09.2012
Assistant Lecturer
University of Dar es Salaam
01.2012 - 06.2012
Tanzania Ambassador
Royal Commonwealth Society
01.2011 - 12.2011
Writer/Weekly Contributor
The Citizen Newspaper
08.2010 - 08.2011
Seminar Leader
University of Dar es Salaam
11.2009 - 07.2011
Students Ambassador
National Microfinance Bank
01.2008 - 12.2009
Writer & Intern
Bang! Magazine
12.2008 - 02.2009
Education
Master of Arts - Development Studies
University of Dar Es Salaam
Dar Es Salaam, Tanzania 09.2009 - 01.2011
Bachelor of Arts - Education
University of Dar Es Salaam
Dar Es Salaam, Tanzania 09.2006 - 01.2009
Skills
- Stakeholder Management
- Change management
- Risk Management
- Risk assessment
- Regulatory compliance
- Corporate Governance
- Operational efficiency
- Process automation
- Team leadership
- Goal setting
- Training skills
- Effective communication
- Collaboration
- Performance optimization
Languages
English
Proficient (C2)
C2
Swahili
First Language
Certification
- Certificate of Recognition, Tanzanian Authors Awards, 2022
- Certificate of Board competency, Association of Tanzania Employees + ESAMI, 2021
- Certificate of Differentiated Career Experience for Band 5.
Personal Information
Date of Birth: 01/06/88
Hobbies and Interests
- Author of 2 children's books
- Church Elder
- Member Umoja Book club
- Kid's Club Facilitator
- Sunday School teacher
References
References available upon request.
Timeline
Head Client Management
Standard Chartered Bank Tanzania
06.2023 - Current
Head of Integrated Middle Office
Standard Chartered Bank Tanzania
06.2019 - 06.2023
Process and Governance Manager Commercial Banking
Standard Chartered Bank Tanzania
03.2015 - 05.2019
Manager Credit Risk Control
Standard Chartered Bank Tanzania
05.2013 - 02.2015
Credit Documentation Officer
Standard Chartered Bank Tanzania
10.2012 - 04.2013
Assistant Program Manager
Hassan Maajar Trust
08.2012 - 09.2012
Assistant Lecturer
University of Dar es Salaam
01.2012 - 06.2012
Tanzania Ambassador
Royal Commonwealth Society
01.2011 - 12.2011
Writer/Weekly Contributor
The Citizen Newspaper
08.2010 - 08.2011
Seminar Leader
University of Dar es Salaam
11.2009 - 07.2011
Master of Arts - Development Studies
University of Dar Es Salaam
09.2009 - 01.2011
Writer & Intern
Bang! Magazine
12.2008 - 02.2009
Students Ambassador
National Microfinance Bank
01.2008 - 12.2009
Bachelor of Arts - Education
University of Dar Es Salaam
09.2006 - 01.2009