Murtadhwa Rashid Abdallah

Job Purpose: Key Responsibilities:

The Cluster Supervisor for HVC & Strategic Accounts is responsible for supervising high-value and strategic merchants within the assigned cluster. This role ensures that all merchants are actively transacting, properly branded, fully supported, and that the cluster achieves its revenue, adoption, and strategic objectives.

Merchant Acquisition & Activation

• Ensure every high-value and strategic business in the cluster is recruited as an M-Pesa merchant.
• Monitor and ensure all merchants are active and transacting regularly.
• Identify dormant or inactive merchants and implement reactivation strategies.

Merchant Retention & Relationship Management

• Perform retention activities to maintain engagement and loyalty among high-value merchants.
• Provide dedicated after-sales support to resolve merchant issues and enhance satisfaction.
• Maintain strong relationships to strengthen trust and adoption of M-Pesa services.

Branding & Visibility

• Ensure all merchants are properly branded with M-Pesa QR codes, door stickers, and other visibility materials.
• Promote consistent brand visibility and adoption within the cluster.

Target Achievement & Performance Reporting

• Support and drive the cluster to meet weekly, monthly, and strategic targets.
• Prepare accurate and timely weekly performance reports on merchant activity, growth, and challenges.

Market Intelligence & Strategic Insights

• Gather actionable market intelligence, including competitor activity and customer feedback.
• Provide insights to management for strategic decision-making and account growth initiatives.

• Pay by Phone is Vodacom's Merchant payments solution launched to digitize payments in the Tanzania retail Ecosystem and enable merchants and retailers collect payments seamlessly while helping customers to avoid the risks and burdens of carrying cash. Key Duties and Responsibilities - To manage relationship between Key Accounts and Partners (Aggregators company) related on their merchant acquisition, this involves issuing ticket in their entire request, to perform creation, sim swap and support within 24 hours. Focus Areas • Verifying all new Merchants contract • Verifying all new M-Pesa Agent contract • Troubleshooting and solving all faults facing Merchant • Providing training to Partners and new staff (KAE) on Merchant product / acquisition

Pay by Phone is Vodacom's Merchant payments solution launched to digitize payments in the Tanzania retail Ecosystem and enable merchants and retailers collect payments seamlessly while helping customers to avoid the risks and burdens of carrying cash.

#Key Duties and Responsibilities

*Retention of merchants, this involves recruiting new quality merchants, activating dormant merchants and providing proper after sales support to drive adoption

Focus Areas

• Mass type acquisitions

• Ecosystem type acquisitions

• Key accounts & HVC

• Cashless, Petrol Stations & FMCG

Merchant wallet acquisition

- To recruit and on-board new quality merchants for M-Pesa Lipa kwa Simu service & solution

- To provide proper after sales support, training and customer service to M-Pesa merchants

- To identify and resolve client's registration queries, and enhance their experience by providing distinctive quality service.

- To register new merchants onto the network through sim-cards activations as prescribed by management.

- To achieve allocated daily acquisitions targets by organizing teams to target areas of high value and ensure team is constantly updated of any registration changes that may enhance sales.

- To reactivate dormant accounts for existing customers.

- To accurate daily reporting of all newly acquired merchants.

• Sales and Marketing, this involves recruiting new quality customers, activating dormant customers and providing proper after sales support to drive adoption
• Registering Vodacom subscriber.
• Selling M-Pesa and Vodacom product e.g. scratch cards and bundle.
• Selling Vodacom enterprise product to corporate clients e.g. data, Kasi & super internet, Bulk SMS and Bulk disbursements.
• Providing minor customer care support and after sales support to ensure Vodacom individual and corporate customer purchase products.
• Providing education about Vodacom products to customers and clients as well.
• Creating and maintaining good customer relationship.

The District Scout Commissioner is the overall person responsible for the core business of the Scout Activities in the Local Association (District level) and manages all the uniformed functions.

The Kinondoni Local Scouts Association is a voluntary organization dealing with socializing the young people into becoming dependable citizens of this country. The KLSA has about 3,500+ members both young and adults who support them. However, the adult Scouts form a negligible number no more than 200.

The KLSA is a branch of Tanzania Scouts Association led by the District Scout Commissioner who has an Assistant. The supreme organ of the Association is the District Assembly and below it we have the District Board whose work is to oversee on behalf of the Assembly, the functioning of the Executive Committee whose members are those who have expertise in Scouting activities and deals with the day to day work and the implementation of the annual action plans.

Job Purpose: Key Responsibilities:

The Head of Public Relations Department will lead and oversee all communication, media, and public engagement activities for the Tanzania Scouts Association (TSA). This role is responsible for promoting the organization's mission, values, and initiatives, enhancing its public image, and ensuring effective communication both internally and externally.

Strategic Communication & PR Management

• Develop and implement comprehensive public relations strategies aligned with TSA's mission and objectives.
• Maintain and enhance the association's public image through media relations, campaigns, and digital platforms.
• Draft and disseminate press releases, newsletters, speeches, and official communications.

Media & Stakeholder Relations

• Build and maintain relationships with media houses, partners, and stakeholders.
• Serve as the primary spokesperson for the association when required.
• Monitor media coverage and manage public perception effectively.

Internal Communication & Coordination

• Facilitate effective communication across all TSA departments and units.
• Develop internal newsletters, reports, and communication tools to engage members.
• Support leadership in organizing conferences, workshops, and public events.

Youth Engagement & Community Outreach

• Promote scouting programs, youth initiatives, and community projects to the public.
• Organize campaigns, awareness programs, and community engagement activities.
• Facilitate dialogue, intercultural learning, and peacebuilding initiatives.

Team Leadership & Development

• Lead, mentor, and manage the Public Relations team.
• Develop the team's capacity in communication, media engagement, and public outreach.
• Ensure professional standards and ethical practices are maintained in all PR activities.

**Functions of The National Board -

To mobilize and oversee the proper management of resources for the Association

- To act on behalf of the General Assembly between its meetings, and give effect to its decisions, recommendations and policies

- To present recommendations, including proposed constitutional amendments and the Policy, Organization and Rules, to The General Assembly for approval

- To establish committees and sub-committees as required for effective functioning of the Association and for the orderly and efficient implementation of the basic principles of scouting as expressed in this Constitution.

- To ensure compliance with the requirements of membership of the World Organization of the Scout Movement through the payment of affiliation fees and the submission of annual census returns and annual reports.

- To maintain good working relationships with other recognized members of the World Organization of the Scout Movement, the Government, civic authorities, religious organizations and educational bodies

- To approve the purchase/lease of real estate for use or occupation by the Association and ensure that the title is registered in the name of the Association according to legal requirements.

- To receive yearly audited accounts and annual reports from each Scout Region.

- To confirm Steering Committees proposed by CC

- To prepare self-assessment mechanism which shall be used to evaluate every adult volunteer

- To evaluate its members and other adult volunteers of Standing Committees/ task force annually

- To ensure smooth transition by retaining two third of its member at general election

- To deal with any other matter as may be directed by The General Assembly.

- To approve the Strategy of the Association.

Around the world Scouts are engaged in local efforts to build a lasting culture of peace and dialogue. From small actions to large community service projects, young people are tackling local issues, responding to natural disasters, leading peace-building activities, standing up for gender equality, working to make refugees feel welcome and driving driving meaningful progress towards the Sustainable Development Goals (SDGs), and more!

Messengers of Peace is a flagship initiative of World Scouting which inspires Scouts around the world to take action in their communities by contributing to peace and sustainable development. Since 2010, Messengers of Peace has involved nearly all 172 National Scout Organizations, and inspired more than 16 million projects and actions totalling over 2.3 billion hours of community service contributed towards the SDGs.

Messengers of Peace is comprised of three connected elements, including a support fund, educational programme and a global network, which have made it such a success over the years. The educational programme provides guidance about how to implement project ideas. The global network enables the exchange of project ideas and inspiration to encourage more young people to take action in their communities. And the support fund offers financial and other resources to support projects implemented by Scouts and National Scout Organizations

Job Purpose: Key Responsibilities:

The Africa Facilitator will support the Messengers of Peace (MoP) initiative by coordinating, promoting, and facilitating peacebuilding, community engagement, and youth empowerment programs across the African region. The role focuses on strengthening regional partnerships, fostering intercultural dialogue, and ensuring effective implementation of MoP projects in alignment with the World Organization of the Scout Movement (WOSM) objectives.

Program Coordination & Facilitation

• Facilitate and coordinate regional Messengers of Peace programs, initiatives, and campaigns.
• Support national Scout organizations in planning and implementing peacebuilding and youth engagement projects.
• Monitor, evaluate, and report on MoP activities, ensuring alignment with strategic goals.

Capacity Building & Mentorship

• Provide guidance and training to national and local Scout leaders on MoP initiatives.
• Mentor youth leaders and volunteers to develop skills in peacebuilding, dialogue facilitation, and community service.
• Organize workshops, seminars, and training sessions for knowledge sharing and skills development.

Communication & Advocacy

• Promote MoP activities and achievements through newsletters, social media, and other communication channels.
• Develop and maintain relationships with stakeholders, partners, and regional Scout networks.
• Advocate for youth-led peace initiatives and intercultural understanding across communities.

Monitoring, Evaluation & Reporting

• Track progress of MoP initiatives and provide regular updates to the Core Team.
• Collect success stories, best practices, and lessons learned to enhance program impact.
• Contribute to strategic planning for future MoP initiatives in Africa.

Collaboration & Networking

• Serve as a liaison between national Scout organizations and the MoP Core Team.
• Facilitate cross-border collaboration, exchanges, and joint projects between African Scout associations.
• Support regional events, conferences, and campaigns to promote peace, sustainability, and youth engagement.