Murtadhwa Rashid Abdallah
Merchant Cluster Supervisor HVC & Strategic Account
Dar Es Salaam
Summary
Motivated and results-oriented Operations and Management professional with a strong foundation in the telecommunication industry. I bring hands-on experience in overseeing daily operations, managing team performance, and enhancing service delivery in dynamic and fast-paced environments.
Skilled in coordinating cross-functional teams, optimizing workflows, and implementing solutions that align with organizational goals. I am deeply committed to excellence, consistently meeting targets within set timeframes, and upholding high standards of professionalism and integrity.
With a background in both education and fieldwork, I possess strong analytical, organizational, and interpersonal skills that support efficient operations and quality service delivery. I am passionate about using my knowledge and capabilities to contribute meaningfully to the growth of the telecommunications sector and to positively impact the community.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Merchant Cluster Supervisor HVC &Strategic Account
Vodacom, Tanzania PLC
Dar Es Salaam, 02
06.2024 - Current
- To ensure every business has been recruited as M-Pesa
merchant - To ensure all merchants in the cluster /territory are active and transacting.
- To reactivate all dormant merchants in the cluster /Territory.
- To perform retention functions of all merchants in the cluster /Territory.
- To ensure all merchants are properly branded especially with QR codes and door stickers.
- To meet weekly and monthly targets and projects planned.
- To prepare weekly performance reports.
- To provide after-sales support to all merchants in the cluster /Territory.
- To gather market intelligence.
RELATIONSHIP MANAGER - MERCHANT PAYMENT
Vodacom, Tanzania Plc
05.2021 - 06.2024
- To manage relationship between Key Accounts and Partners (Aggregators companies) related on their merchant acquisition, this involves issuing ticket in their entire request, to perform creation, sim swap and support within 24 hours.
- Verifying all new Merchants & M-Pesa Agent contract
- Creation of M-Pesa Merchant
- Creation of M-Pesa Agent.
- Troubleshooting and solving all faults facing M-Pesa Merchant / M-Pesa Agent.
- Providing training to Partners (Aggregators) and new Staff (KAE) on Merchant product / acquisition.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Submit weekly and any other reports to line manager periodically or upon request
- Developed team communications and information for meetings.
MERCHANT KEY ACCOUNT SPECIALISTS(HVC)
Vodacom, Tanzania Plc
Dar Es Salaam, 02
10.2020 - 04.2021
- Retention of merchants, this involves recruiting new quality merchants, activating dormant merchants and providing proper after sales support to drive adoption
- Mass type acquisitions
- Ecosystem type acquisitions
- Key accounts & HVC
- Cashless, Petrol Stations & FMCG
- Merchant wallet acquisition
- Listening to customer requirements and presenting appropriately to make a sale - Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
- To recruit and on-board new quality merchants for M-Pesa Lipa kwa Simu service & solution.
- To provide proper after sales support, training and customer service to M-Pesa merchants.
- To identify and resolve client's registration queries, and enhance their experience by providing distinctive quality service.
- To register new merchants onto the network through sim-cards activations as prescribed by management.
- Expedites the resolution of customer problems and complaints
- Selling Vodacom enterprise product to corporate clients e.g. disbursement Wallet, data, Kasi & super internet, Bulk SMS and Bulk.
- To achieve allocated daily acquisitions targets by organizing teams to target areas of high value and ensure team is constantly updated of any registration changes that may enhance sales.
- To reactivate dormant accounts for existing customers.
- To accurate daily reporting of all newly acquired merchants.
- Performs such other related duties as may be assigned by the General Manager.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
FIELD ACTIVATION AGENT
Allied Mobile Communication
Dar Es Salaam, Dar es Salaam Region
01.2019 - 12.2019
- Sales and Marketing, this involves recruiting new quality customers, activating dormant customers and providing proper after sales support to drive adoption
- Registering Vodacom subscriber.
- Selling M-Pesa and Vodacom product e.g. scratch cards and bundle.
- Selling Vodacom enterprise product to corporate clients e.g. data, Kasi & super internet, Bulk SMS and Bulk disbursements.
- Providing minor customer care support and after sales support to ensure Vodacom individual and corporate customer purchase products.
- Providing education about Vodacom products to customers and clients as well.
- Creating and maintaining good customer relationship.
Education
Bachelor in PS | Procurement And Supplies Manageme - Procurement And Supplies Management
06.2019
Ordinary Certificate of Secondary Education - Arts Class
10.2011
Certificate of Primary Education - Certificate of Primary Education
11.2007
Skills
Effective organizational management
Problem-solving expertise
Effective communication
Merchant account management
Market analysis
Fundamental computer proficiency
Effective negotiation
Customer support
Customer complaint management
Sales strategy expertise
Strategic operations planning
Strategic sales planning
Sales performance improvement
Basic emergency response techniques
Basic fire suppression techniques
Scouting expertise
Facilitating youth engagement
Conflict resolution
Proficient in guiding conversations
Intercultural learning
Affiliations
- World Organization Movement (WOSM)
- Tanzania Scouts Association
Interests
Camping & Adventures
Swimming & watching Swimming sports
Movies
Certification
Cyber Crime Direction & Prevention
Referees
- Kilian Kamota
HOD: Merchant Department
M-Pesa Vodacom Tanzania,
Head Office.
Dar Es Salaam, Tanzania
E-Mail: kilian.kamota@m-pesa.co.tz
Cell No: +255 754 711 370
- ALT. Rashid Kassim Mchatta (Chief Scouts – Tanzania Scouts Association)
Regional Administrative Secretary (RAS),
Pwani Region,
+255 784 447 111
rkmchatta@gmail.com | rkmchatta@yahoo.com
Disclaimer
I confirm that all the information given in this CV is correct. If I am offered and accept a Job, I undertake to abide by the Company Rules & Regulations and work hard as per my Job description.
Timeline
Merchant Cluster Supervisor HVC &Strategic Account - Vodacom, Tanzania PLC
06.2024 - Current
Cyber Crime Direction & Prevention
09-2022
Safe from Harm e-learning
08-2022
RELATIONSHIP MANAGER - MERCHANT PAYMENT - Vodacom, Tanzania Plc
05.2021 - 06.2024
Customer Service and Sales
10-2020
Sales and marketing
10-2020
MERCHANT KEY ACCOUNT SPECIALISTS(HVC) - Vodacom, Tanzania Plc
10.2020 - 04.2021
FIELD ACTIVATION AGENT - Allied Mobile Communication
01.2019 - 12.2019
Accreditation in Public Relations (PR)
12-2016
College of Business Education (CBE) - Bachelor in PS | Procurement And Supplies Manageme, Procurement And Supplies Management
Tandika Secondary School - Ordinary Certificate of Secondary Education, Arts Class
Mwanakwerekwe Primary School - Certificate of Primary Education, Certificate of Primary Education