MIKIDADI YAHYA KIPOLELO
Dar es Salaam
Summary
Experienced computer engineer with a strong background in implementing and supporting critical digital banking platforms. Successfully led the implementation of key initiatives, including WhatsApp Banking, MT to MX (SWIFT) ISO 20022, Swift Alliance cloud migration, USSD banking, and on-premise Smart Policy application integration. Actively support and enhance digital channels, such as Internet Banking, TIPS, TISS, and TACH payment gateways.
Proven leadership in supervising a team of four Application Support Officers, ensuring smooth day-to-day operations, timely project delivery, and reliable support for digital and operational platforms. Adept at aligning technology solutions with business goals, improving service delivery, and driving digital transformation in financial services.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager – Integration Specialist
Exim Bank Tanzania
Dar es salaam, Tanzania, Tanzania
08.2023 - Current
- Create designs for technical solutions to resolve business problems and tryout components of new systems for efficiency.
- Actively participate in systems/projects scoping, design, and pricing exercises as part of the development and business teams’ processes.
- Work with Manager Core Applications Support and Business Analyst to ensure resource Utilization targets are met.
- Responsible for bringing together components, software subsystems into a whole and ensuring that those subsystems function together by:
- Studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas.
- Determining operational feasibility by evaluating impact analysis, problem definition, user requirements, proposed solutions, and efforts required.
- Documenting and demonstrating solutions, flowcharts, layouts, diagrams, charts, code comments and clear pseudo-codes.
- Support of day-by-day operations & performance of Core Banking System (CBS).
- Digital Banking 2nd level of support for all related queries & incidents.
- Developing and conducting testing plans and procedures based upon system requirements.
- Coordinated compliance with banking regulations and internal policies.
- Supported branch operations by monitoring daily transactions.
- Organized team meetings to discuss project updates and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated training sessions for staff to improve product knowledge and customer service skills.
- Assisted in developing and implementing operational strategies to enhance efficiency and service delivery.
- Implemented training programs to improve staff performance and service quality.
- Coordinated daily operations to enhance team productivity and streamline processes.
- Assisted in developing training programs for new staff to ensure effective onboarding.
Application Support & DevOps Officer
United Bank for Africa (UBA) Tanzania
Dar es salaam, Tanzania
02.2022 - 08.2023
- Installation of servers and application certificates. Example TISS, Tips and TACH certificates.
- Participating in the development of software requirement specifications for in-house applications.
- Provide technical and business support for staff and customers. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
- Maintain application systems that have completed the development stage and are running in the daily operations of the bank, for example, the Clearing House Application (Cheque Truncation System - CTS).
- Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations, for example, TACH, TISS, and TIPS.
- Develop and maintain technical support documentation.
- Identify ways to maximize the potential of the applications used.
- Assess the risk and impact of production issues, and escalate business and technology management in a timely manner.
- Ensure that storage and archiving procedures are in place and functioning correctly.
- Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Participate in application releases, from development, testing, and deployment into production.
- Engage in post-implementation analysis to ensure successful system design and functionality.
- Managed customer inquiries and provided solutions to enhance client satisfaction.
- Collaborated with team members to streamline operational procedures and improve workflow.
- Developed and maintained relationships with key clients and stakeholders.
- Championed innovation and continuous improvement initiatives.
Software Developer
CSSC (Christian Social Service Center)
Dar es salaam, Tanzania, Tanzania
04.2021 - 07.2021
- Developed a comprehensive human resource portal integrating travel, leave, timesheet, and performance management systems.
- Collaborated with team members to identify and resolve technical issues.
- Updated and maintained existing applications to improve functionality and performance.
- Designed travel management system to streamline employee travel processes.
- Created leave management system to automate leave requests and approvals.
- Implemented timesheet management system for accurate tracking of employee hours.
- Established performance management system to enhance employee evaluation procedures.
- Participated in code reviews to ensure adherence to best practices and standards.
- Assisted in the design and implementation of user-friendly interfaces for clients.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Documented system designs and processes for team reference and knowledge sharing.
- Provided technical support and training to non-technical staff members.
- Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
Software Developer
T-Marc Tanzania
Dar es salaam, Tanzania, Tanzania
01.2021 - 03.2021
- Developed human resource portal featuring travel management, leave management, and time sheet management systems.
- Developed software solutions for community service programs and initiatives.
- Analyzed code and corrected errors to optimize output.
- Analyzed user needs and software requirements to determine design feasibility.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Assisted in troubleshooting software issues for internal and external users.
- Integrated third-party services to enhance application capabilities and performance.
- Documented system designs and processes for team reference and knowledge sharing.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Education
MBA - Business
Institute of Accountacy Arusha
Arusha, Tanzania12-2026
Bachelor of Engineering - Computer Engineering
Dar Es Salaam Institute of Technology
Dar Es Salaam, Tanzania12.2021
Advanced level Education -
Miono secondary school
Bagamoyo05.2017
Skills
- Php Laravel
- Python
- Java
- Application deployment
- Application support
- Customer service
- Team lead
Accomplishments
- WhatsApp banking successor at Exim Bank
- MT to MX swift message conversion successor at Exim Bank
- USSD successor at Exim Bank, Tanzania
- STP redesigning and implementation specialist
- Developed an HR management system
- Developed eCommerce Android mobile app hosted on Playstore.
Additional Information
- OCI DevOps Professional
- OCI Application integration
Professional - OCI Kubernetes Engine
specialist - Node.js
Languages
Swahili
First Language
English
Advanced (C1)
C1
References
- Alamin, S. Merchant, Chief Technology Officer, alaminm@eximbank.co.tz, +255 777 050 404, Exim Bank
- Webbystar Ngwayo, Solution Analyst, webbystarz@gmail.com, +255 685 171 685, CRDB Bank
- John Kalumuna, Senior HR, john.kalumuna@eximbank.co.tz, +255 710 796 171, Exim Bank
Timeline
Assistant Manager – Integration Specialist
Exim Bank Tanzania
08.2023 - Current
Application Support & DevOps Officer
United Bank for Africa (UBA) Tanzania
02.2022 - 08.2023
Software Developer
CSSC (Christian Social Service Center)
04.2021 - 07.2021
Software Developer
T-Marc Tanzania
01.2021 - 03.2021
Advanced level Education -
Miono secondary school
MBA - Business
Institute of Accountacy Arusha
Bachelor of Engineering - Computer Engineering
Dar Es Salaam Institute of Technology