Experienced computer engineer with a strong background in implementing and supporting critical digital banking platforms. Successfully led the implementation of key initiatives, including WhatsApp Banking, MT to MX (SWIFT) message conversion, Swift Alliance cloud, USSD banking, and on-premise Smart Policy applications. Actively support and enhance digital channels, such as Internet Banking, TIPS, TISS, and TACH payment gateways.
Proven leadership in supervising a team of three Application Support Officers, ensuring smooth day-to-day operations, timely project delivery, and reliable support for digital and operational platforms. Adept at aligning technology solutions with business goals, improving service delivery, and driving digital transformation in financial services.