Lydia Elisante Maleko
Dar es Salaam
Summary
Business Administration specialist with 20 years of experience at TANFORM Industry, focusing on store keeping, data entry, and office administration. Proven Director of Operations with expertise in operational strategy, process improvement, and budget management. Skilled in policy development and supply chain management, driving efficiency and enhancing customer satisfaction.
Overview
39
39
years of professional experience
Work History
Director of Operations
Nexas International Company limited
Dar es Salaam
01.2024 - Current
- Directed daily operations to ensure efficiency and productivity across all departments.
- Implemented strategic initiatives to enhance overall operational effectiveness and team performance.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
- Led budgeting processes, ensuring resource allocation aligned with strategic priorities.
- Managed day-to-day operations of a large staff in multiple departments.
- Mentored department managers, fostering leadership skills and promoting professional development.
- Oversaw compliance with safety regulations and industry standards in all operations.
- Collaborated with cross-functional teams to align goals and streamline project execution.
- Conducted regular assessments of operational workflows to identify improvement areas.
- Managed supply chain processes, optimizing inventory levels and vendor relationships.
- Maintained budgeting documents for accurate tracking of expenses.
- Organized and oversaw work schedules of departmental managers.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
Store Keeper / Data Entry & Business Administratio
TANFORM Industry
Arusha
01.1987 - 12.2020
- Managed store inventory and stock records to ensure accuracy and availability.
- Executed precise data entry, maintaining comprehensive company records.
- Prepared detailed administrative and business reports for strategic decision-making.
- Assisted in procurement and inventory control to optimize supply chain efficiency.
- Maintained organized filing systems, ensuring confidentiality of sensitive data.
- Supported daily administrative operations to enhance office productivity.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate of Arts - Diploma in Business Administration And Management
Open University of Tanzania
Arusha10-1986
Skills
- Inventory and store management
- Data entry and record keeping
- Report writing
- Operational strategy
- Process improvement
- Budget management
- Policy development
- Supply chain oversight
- Customer relationship management
Languages
English
Advanced (C1)
C1
Swahili
Native
Native
Timeline
Director of Operations
Nexas International Company limited
01.2024 - Current
Store Keeper / Data Entry & Business Administratio
TANFORM Industry
01.1987 - 12.2020
Associate of Arts - Diploma in Business Administration And Management
Open University of Tanzania