Hi, I’m
Laureen Gideme
Dar es salaam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I hold Cabin crew certification which I got at Air Tanzania Training Center.
I also have my high school certificate from Jitegemee high school. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
2
Languages
Work History
Air Tanzania Company Limited
Assisstant Cabin Crew Instructor
06.2023 - Current
Job overview
- Provided personalized coaching to underperforming trainees, boosting their confidence levels and enhancing skillsets.
- Ensured smooth transitions between theoretical lessons and hands-on practice sessions for seamless knowledge retention.
- Maximized learning opportunities using multimedia resources, role-plays, simulations, and group activities.
- Conducted regular evaluations of course content to ensure continued relevance to airline operations and standards.
Kyosk Company Limited
Customer Service Representative
03.2022 - 03.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Air Tanzania Company Limited , Dar Es Salaam,Tanzania
Certificate from Cabin Crew
06.2023
Jitegemee High School, Dar Es Salaam,Tanzania
Certificate from Science Teacher Education
05.2020
St Anthony’s Secondary School, Dar Es Salaam,Tanzania
Certificate from Science Education
11.2017
Skills
- Flexibility
- Passenger Assistance
- Technical knowledge
- Motivational Techniques
Languages
Swahili
Advanced (C1)
English
Advanced (C1)
Timeline
Assisstant Cabin Crew Instructor
Air Tanzania Company Limited
06.2023 - Current
Customer Service Representative
Kyosk Company Limited
03.2022 - 03.2023
Air Tanzania Company Limited
Certificate from Cabin Crew
Jitegemee High School
Certificate from Science Teacher Education
St Anthony’s Secondary School
Certificate from Science Education
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