Hi, I’m
Laureen Gideme
Dar es salaam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I hold Cabin crew certification which I got at Air Tanzania Training Center.
I also have my high school certificate from Jitegemee high school. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
2
Languages
Work History
Air Tanzania Company Limited
Assisstant Cabin Crew Instructor
2023.06 - Current (1 year & 3 months)
Job overview
- Provided personalized coaching to underperforming trainees, boosting their confidence levels and enhancing skillsets.
- Ensured smooth transitions between theoretical lessons and hands-on practice sessions for seamless knowledge retention.
- Maximized learning opportunities using multimedia resources, role-plays, simulations, and group activities.
- Conducted regular evaluations of course content to ensure continued relevance to airline operations and standards.
Kyosk Company Limited
Customer Service Representative
2022.03 - 2023.03 (1 year)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Air Tanzania Company Limited , Dar Es Salaam,Tanzania
Certificate from Cabin Crew
06.2023
Jitegemee High School , Dar Es Salaam,Tanzania
Certificate from Science Teacher Education
05.2020
St Anthony’s Secondary School , Dar Es Salaam,Tanzania
Certificate from Science Education
11.2017
Skills
- Flexibility
- Passenger Assistance
- Technical knowledge
- Motivational Techniques
Languages
Swahili
Advanced (C1)
English
Advanced (C1)
Timeline
Assisstant Cabin Crew Instructor
Air Tanzania Company Limited
2023.06 - Current (1 year & 3 months)
Customer Service Representative
Kyosk Company Limited
2022.03 - 2023.03 (1 year)
Air Tanzania Company Limited
Certificate from Cabin Crew
Jitegemee High School
Certificate from Science Teacher Education
St Anthony’s Secondary School
Certificate from Science Education
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