KILULU MAHILA
marketer
Mwanza
Summary
Gifted professional with drive to provide remarkable service. Resolves issues and understands importance of corporate branding. Driven by pursuit of success as measured in revenues and guest feedback. Guest-oriented hotel manager offering more than 9 years of experience in the hospitality and tourism industries. A self-starter who provides valuable service to clients and tourists. Seeking a management position at a reputable hotel or resort. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to secure a hotel management position with a property seeking additional success. Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback. Personable student motivated to support guest satisfaction. Strong communication and customer service skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Hotel Manager
Magida Hotel
Mwanza
05.2016 - Current
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Provided exceptional service and assistance to guests upon check-in.
- Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
- Prepared bills for customers and had them delivered to their rooms on the day of check-out.
- Met health and safety guidelines to maintain compliant working environments.
- Actioned and resolved guest feedback to boost service quality.
- Coordinated staff training sessions, enhancing team competencies and service standards.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Facilitated team meetings, promoting open communication and collaboration.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Used customer satisfaction survey findings to address improvement areas.
Assistant Marketing Manager
Barmedas television
mwanza
01.2016 - 06.2016
- Analysed marketing metrics to evaluate campaigns and make data-driven decisions.
- Oversaw email marketing campaigns, optimising content and delivery for maximum impact.
- Collaborated with marketing team to outline and promote brand strategy and creative development.
- Conducted market research to identify trends and competitor strategies, informing marketing strategies.
- Managed social media platforms, creating and scheduling content to maintain consistent online presence.
- Executed marketing campaigns to promote brand visibility and drive engagement.
- Developed marketing strategies to reach target audiences and achieve objectives.
- Created marketing collateral in alignment with brand guidelines.
- Boosted click-through rates with targeted email marketing campaigns.
- Cultivated strong partnerships with key influencers, securing valuable media coverage and endorsements to drive growth.
- Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favourable partnerships and increased growth.
- Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.
- Developed strategy for social media marketing with cohesive messaging across multiple platforms.
Education
Bachelor of Business Administration - Marketing
Bugema University
Uganda 08.2013 - 08.2016
General secretary - student association
Bugema University
Uganda 05.2015 - 03.2016
Skills
Office and staff streamlining
undefinedFootball,reading books,news
I like most watching football i general this help me to refresh my mind ,also reading books help me to gain more knowledge and skills as well ,listening news also helps me to more updated with what is going on around the global.
Timeline
Hotel Manager
Magida Hotel
05.2016 - Current
Assistant Marketing Manager
Barmedas television
01.2016 - 06.2016
General secretary - student association
Bugema University
05.2015 - 03.2016
Bachelor of Business Administration - Marketing
Bugema University
08.2013 - 08.2016
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