Khadija A.Kassim
Dar es salaam
Summary
Personable and resourceful, with solid understanding of human resource principles and practices. Possesses strong interpersonal and communication skills, along with capabilities in employee relations and recruitment. Friendly and empathetic with excellent skills dedicated to providing outstanding service and support. A good knowledge on customer needs and conflict resolution, aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Committed to fostering positive work environment and driving organizational success. To grow an opportunity that allows me to showcase my skills and contribute to the company’s growth, launch my career and help me to build a stronger skill set.
Overview
7
7
years of professional experience
Work History
Human Resource Officer
Tropical Contractors Limited
01.2022 - Current
- Managing full cycle recruitment process, ensuring a positive candidate experience from application to onboarding and approving job description
- Managing pensions and benefits administration, monitoring staff performance and attendance
- Advise on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Facilitate employee relations, preparing payrolls and performance management initiatives to support workforce needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Data Entry (Clerk)
Tropical Contractors Limited
02.2018 - 10.2018
- Entered numerical data into the database with accuracy
- Sorted documents and maintained organised filling documents
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Commerce - Human Resources Management
University of Dar Es Salaam Business School
10.2021
Ordinary Level -
Kirinjiko Secondary School
10.2014
Advance Level -
Baobab Secondary School
05-2014
Skills
- Employee relations
- Microsoft office
- Payroll administration
- Customer service
Awardsandacknowledgements
- Leadership Award – Baobab Secondary School
- Leadership Award – Kirinjiko Secondary School
- UD Human Resources Management Association – University of Dar es salaam Business School
Timeline
Human Resource Officer
Tropical Contractors Limited
01.2022 - Current
Data Entry (Clerk)
Tropical Contractors Limited
02.2018 - 10.2018
Bachelor of Commerce - Human Resources Management
University of Dar Es Salaam Business School
Ordinary Level -
Kirinjiko Secondary School
Advance Level -
Baobab Secondary School
Similar Profiles
Olumuyiwa ALAMUOlumuyiwa ALAMU
Service Design and Incident Management (Associate) at Tropical General Investments Nigeria LimitedService Design and Incident Management (Associate) at Tropical General Investments Nigeria Limited
Tasin Istiaque KhanTasin Istiaque Khan
Merchandiser at Tropical Knitex LimitedMerchandiser at Tropical Knitex Limited
Julliette TokmunJulliette Tokmun
Administration Officer at Tropical International LimitedAdministration Officer at Tropical International Limited