KELVIN MOSHI
MBEYA
Summary
IT Technician with proven skills in network troubleshooting, technical support, and system administration. Committed to enhancing user efficiency and ensuring information security through effective IT asset management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Admissions Officer
St. Aggrey College of Health and Allied Sciences
Mbeya, Tanzania
01.2012 - 12.2014
- Facilitated applicant evaluations through comprehensive review of academic records and application materials.
- Developed and implemented outreach programs to enhance recruitment efforts and attract diverse student populations.
- Coordinated campus visits and information sessions, providing prospective students with detailed program insights and guidance.
- Analyzed admissions data to identify trends, informing strategic decisions on recruitment initiatives and enrollment goals.
- Collaborated with academic departments to align admissions criteria with program objectives, improving candidate quality and fit.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Built relationships with high school counselors, fostering a network of referrals for potential applicants.
- Increased application numbers by developing and implementing targeted recruitment strategies.
IT Technician
St. Aggrey College of Health and Allied Sciences
Mbeya, Tanzania
01.2012 - 12.2014
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Technician
Mbalizi Institute of Health Sciences
Mbeya, Tanzania
01.2015 - Current
- Diagnosed and resolved technical issues across hardware and software systems.
- Managed installation and configuration of network equipment and peripherals.
- Provided technical support to faculty and staff, enhancing user efficiency.
- Conducted regular maintenance on IT infrastructure, ensuring optimal performance.
- Developed training materials to educate users on new technologies and systems.
- Led IT projects to upgrade systems, improving overall operational efficiency.
- Mentored junior technicians, fostering skill development and teamwork.
- Implemented security protocols to protect sensitive data and maintain compliance.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Examination Officer
Mbalizi Institute of Health Sciences
Mbeya, Tanzania
01.2015 - Current
- Administration and Planning: Oversee exam entries, registrations, and amendments with awarding bodies. Create and distribute exam timetables, seating plans, and manage room allocations.
- Secure Procedures: Receive, securely store, and distribute confidential examination materials. Ensure the security of exam papers is maintained.
- Exam Day Management: Supervise invigilators, manage the conduct of exams, and handle any emergencies, disruptions, or malpractice.
- Result Handling: Distribute exam results and certificates to learners promptly and accurately.
- Compliance and Communication: Ensure all procedures comply with awarding body regulations. Brief students and staff on exam protocols and provide necessary information on policies.
- System Maintenance: Manage student data within the Management Information System (MIS) and maintain accurate, secure, and up-to-date records.
- Post-Exam Duties: Process student appeals, special considerations, and post-results services.
Admissions Officer
Mbalizi Institute of Health Sciences
Mbeya, Tanzania
01.2015 - Current
- Mentored junior staff in admissions processes, enhancing team efficiency and ensuring adherence to institutional policies.
- Conducted exit interviews for departing students, gathering feedback to improve the overall admissions experience for future applicants.
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Guided and supported faculty and staff in development of new programs.
- Improved policies and procedures to maximize student safety and campus security.
- Developed and implemented outreach programs to enhance recruitment efforts and attract diverse student populations.
- Analyzed admissions data to identify trends, informing strategic decisions on recruitment initiatives and enrollment goals.
Education
Primary School - Primary School
Kiwalaa Primary School
Kilimanjaro, Moshi10-2003
Certificate of Secondary Education O' Level - Secondary Education
Mbokomu Secondary School
Kilimanjaro, Moshi10-2007
Certifcate of Computer Applications - Information And Communication Technology
University Of Dar Es Salaam Computing Centre
Mbeya, Tanzania04-2009
Certificate in Information Technology - Information And Communication Technology
University Of Dar Es Salaam Computing Centre
Mbeya, Tanzania10-2010
Diploma in Information & Communication Technology - Information And Communication Technology
University of Dar Es Salaam Computing Centre
Mbeya, Tanzania11-2014
Bachelor of Science - Information And Communication Technology
Open University of Tanzania
Mbeya, Tanzania11-2026
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Network security
- Mobile device management
- Operating system management
- Information security
- User training
- Data recovery
- Software deployment management
- Application support
- Software updating
- Microsoft windows and office
- Troubleshooting network issues
- Laptop servicing
- Database management
- Mobile device repair
- Website design and Development
- Graphics Design
Certification
- Certified [IT essential], [Cisco] - [1 year]
Languages
English
Native or Bilingual
Swahili
Full Professional
Timeline
IT Technician
Mbalizi Institute of Health Sciences
01.2015 - Current
Examination Officer
Mbalizi Institute of Health Sciences
01.2015 - Current
Admissions Officer
Mbalizi Institute of Health Sciences
01.2015 - Current
Admissions Officer
St. Aggrey College of Health and Allied Sciences
01.2012 - 12.2014
IT Technician
St. Aggrey College of Health and Allied Sciences
01.2012 - 12.2014
Primary School - Primary School
Kiwalaa Primary School
Certificate of Secondary Education O' Level - Secondary Education
Mbokomu Secondary School
Certifcate of Computer Applications - Information And Communication Technology
University Of Dar Es Salaam Computing Centre
Certificate in Information Technology - Information And Communication Technology
University Of Dar Es Salaam Computing Centre
Diploma in Information & Communication Technology - Information And Communication Technology
University of Dar Es Salaam Computing Centre
Bachelor of Science - Information And Communication Technology
Open University of Tanzania
Referees
Dr. Robert Rweyemamu
Coordinator Ministry of Health
Former Tutor at St. Aggrey College of Health and Allied Sciences
Contact: +255 687 232 037
Mr. Emmanuel Kiduko
Head Of department
Mbalizi Institute of Health Sciences
Contact: +255 752 669 821
Mr. Clement Mboje
Quality Assuarance Officer
Mbalizi Institute of Health Sciences
Contact: +255 756 176 522