EVELYNE MASWI
Dar Es Salaam
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICT Officer
Petroleum Bulk Procurement Agency
01.2019 - Current
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship other professional, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Intern in ICT Department
The Office of Treasury Registrar
01.2018 - 01.2018
- Hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship other professional, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Intern in the IT Department
Tanzania Revenue Authority
01.2017 - 01.2017
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Priorities and manage many open cases at one time
- Rapidly establish a good working relationship other professional, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Education
Masters - Information Security
Institute of Accountancy Arusha
Degree - Information Technology
Institute of Accountancy Arusha
A'level - undefined
Kifungilo Girls Secondary School
Lushoto, Tanga01.2014
O'level - undefined
Mswolwa St. Gasper Berton Secondary School
Mikumi, Morogoro01.2011
undefined
Kongowe Adventist Primary School (KAPS)
Coastal Region, Kibaha01.2007
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Network security
- Operating system management
- Server maintenance
- Information security
- User training
- Data recovery
- Software deployment management
- ITIL processes
- Disaster recovery
- Security patching
- Microsoft windows and office
- Computer diagnostics
- Hardware and software repair
- Technical issues analysis
- Desktop support
- LAN/WAN
- TCP/IP
- Network certification
- Emergency service coordination
- Service desk team management
Accomplishments
- Collaborated with team of 20 in the development of Government flowmeters and SCADA system.
Certification
- 1 Week (2021) Certificate on MUSE, Hazina, Morogoro
- 1 Week (2021) Certificate on PLANREP, Hazina, Dodoma
- 1 Week (2021) Certification on OTRIMS, Hazina, Morogoro
- 1 Week (2021) Certificate of Attendance ITIL v4, Unique Academy, Bagamoyo
- 1 Week (2020) Certificate of Attendance PPRA, Tanzania National Electronic Procurement System, Zanzibar
- 2 Days (2018) Certification of Attendance in Empowerment Program (YEP) for Adolescent Girls and Young Women (AGYW), Global Fund, Arusha
- 2 Weeks (2018) Certificate of Completion Mobile App Design, E3Empower, Arusha
- 1 Week (2017) Certification of Completion in Robotic, E3Empower, Arusha
- 1 Day (2014) Certification of Participation, International Labor Organization, Tanga
PERSONAL PARTICULARS
English and Kiswahili
Timeline
ICT Officer
Petroleum Bulk Procurement Agency
01.2019 - Current
Intern in ICT Department
The Office of Treasury Registrar
01.2018 - 01.2018
Intern in the IT Department
Tanzania Revenue Authority
01.2017 - 01.2017
Degree - Information Technology
Institute of Accountancy Arusha
A'level - undefined
Kifungilo Girls Secondary School
O'level - undefined
Mswolwa St. Gasper Berton Secondary School
undefined
Kongowe Adventist Primary School (KAPS)
Masters - Information Security
Institute of Accountancy Arusha
References
- Sifael, Sabaya, Head, Systems Administration, +255 754 417 359, Institute of Accountancy Arusha, Arusha, Tanzania
- Lilian, Kimaro, System Analyst, +255768 682 600, Tanzania Revenue Authority (TRA) HQ, Dar es Salaam, Tanzania
- Lilian, Rwegimbura, Legal Manager, lilian.rwegimbura@pbpa.go.tz, Petroleum Bulk Procurement (PBPA)
OTHER ASSIGNMENTS PERFORMED
- Secretary of the technical team of PPDBMS from March 2021
- Member of the technical team of MTEF Budget from March 2021
- Member of Government flowmeter
- Participated in Anti-corruption awareness from 2012 to 2014
ANY OTHER IMPORTANT INFORMATION
- Candidate for ETHICAL HACKING
- Candidate for Certified Information system Auditing (CISA)
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