JOSEPHINE RWAICH MANYANGA
Mwanza
Summary
Dynamic banking professional with extensive experience at NMB, excelling in customer service and risk assessment. Proven track record in cross-selling products and enhancing client relationships, while effectively mitigating fraud risks. Recognized for attention to detail and problem-solving skills, driving customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Bank Officer
NMB
Magu
10.2015 - Current
- Assisted customers with online banking setup and troubleshooting issues as an e-Billing Champion.
- Performed risk assessments on prospective investments.
- Managed relationships with tax authorities, bankers, and auditors by attending to tax payments on time and escalating any inconvenience.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Counted currency, coins, and checks received to prepare for deposit or shipment to the cash center.
- Responded and assisted customers with account inquiries and updates.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks. counterfeit money
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports. For customer refunds and reconciliation.
Direct Sales Staff
NMB
Mugumu, TANZANIA
04.2014 - 09.2015
- Prepared reports on customer feedback and sales performance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Attended trade shows and industry events for networking purposes. Such as Tumbaku farmers' engagement.
- Prepared and delivered appropriate presentations on products and services during sales.
- Managed inventory and supplies to ensure materials were available when needed, such as mandates, brochures, and ATM cards.
Education
Bachelor of Arts - Mass Communication
ST. Augustine University of Tanzania (SAUT)
01.2011
Advanced Certificate - Secondary Education
Kahama Secondary School
Shinyanga01.2008
Certificate - Secondary Education
Mwanza Secondary School
Mwanza01.2005
Skills
- Customer service
- Risk assessment
- Cross-selling products
- Customer Service-oriented
- Problem-solving skills
- Attention to detail
Training
- Customer Experience Training, Mwanza, 01/01/20
- Wajibu Product Knowledge, Mwanza, 01/01/17
- Customer Service Certification Course, Mwanza, 01/01/16
- Teller Induction Training, Dar es Salaam, 01/01/15
- Basic Credit Skills Training Lake Zone, Mwanza, 01/01/23
- Fire Marshal, Geita, 01/01/24
- Bank Teller Refresher, Mwanza, 01/01/24
- Trust But Verify, Mwanza, 01/01/24
Hobbies and Interests
- Reading inspirational and biblical books
- Working to learn
- Playing football
References
- Happy Joseph Mallya, Branch Manager, NMB Magu, HappyJoseph.Mallya@nmbbank.co.tz, +255-768-393-950
- Godwin Reuben Mlay, Manager Customer Experience, NMB Magu, Godwin.Mlay@nmbbank.co.tz, +255-767-020-077
- Fr. Onesmo Magese Shingelwa, Parish Priest, Magu District, shingelwaonesmo@yahoo.com, +255-766-059-473
Timeline
Bank Officer
NMB
10.2015 - Current
Direct Sales Staff
NMB
04.2014 - 09.2015
Bachelor of Arts - Mass Communication
ST. Augustine University of Tanzania (SAUT)
Advanced Certificate - Secondary Education
Kahama Secondary School
Certificate - Secondary Education
Mwanza Secondary School
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