ERICA BENDA
DAR ES SALAAM,TANZANIA
Summary
Energetic and young bank officer with experience coordinating branch operations for improved service delivery. Remained knowledgeable in current laws and standards to uphold banking compliance. Built positive relationships with staff and customers for productive, helpful support.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
BANK OFFICER
CHINA DASHENG BANK
DAR ES SALAAM
06.2023 - Current
- Met liability acquisition targets by leveraging new customer accounts.
- Completed special procedures for customers such as ordering new cheques, stopping payments or investigating identity theft.
- Performing branch operations to spur continuous improvements and enhance service delivery.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
FIELD TRAINEE
CRDB BANK
DAR ES SALAAM, TANZANIA
07.2021 - 10.2024
- Performed sales visits to take strategic action on new business leads.
- Provided professional and helpful support to new and existing clients.
- Responded to and summarised customer complaints and feedback.
FIELD TRAINEE
CRDB BANK
DAR ES SALAAM, TANZANIA
07.2020 - 09.2020
- Established and nurtured positive professional relationships within working environments.
- Provided outstanding customer service, boosting customer satisfaction levels.
- Identified and resolved issues using critical thinking and problem-solving skills.
Education
GCSEs - BUSINESS
TUSIIME SECONDARY SCHOOL
TANZANIA 01.2013 - 11.2016
A-Levels - ECA
TUSIIME HIGH SCHOOL
TANZANIA 05.2017 - 05.2019
BACHELOR DEGREE IN BANKING AND FINANCE - FACULTY OF INSURANCE AND BANKING
INSTITUTE OF FINANCE MANAGEMENT
TANZANIA 11.2019 - 07.2022
Skills
- Customer Service
- Advanced product knowledge
- Customer experience
- Microsoft Excel
Timeline
BANK OFFICER
CHINA DASHENG BANK
06.2023 - Current
FIELD TRAINEE
CRDB BANK
07.2021 - 10.2024
FIELD TRAINEE
CRDB BANK
07.2020 - 09.2020
BACHELOR DEGREE IN BANKING AND FINANCE - FACULTY OF INSURANCE AND BANKING
INSTITUTE OF FINANCE MANAGEMENT
11.2019 - 07.2022
A-Levels - ECA
TUSIIME HIGH SCHOOL
05.2017 - 05.2019
GCSEs - BUSINESS
TUSIIME SECONDARY SCHOOL
01.2013 - 11.2016
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