Janeth Mutalemwa William

Highly experienced insurance professional with strong background in regulatory compliance ,risk management ,underwriting ,and corporate governance .Demonstrated expertise in leading insurance operations ,ensuring adherence to regulatory standards, and driving organizational growth through strategic planning .Proven ability to serve as a key liaison with regulators ,board committees , and industry stakeholders. Strong leadership ,analytical and reporting capabilities.

• Provide overall oversight of insurance operations in accordance with regulatory requirements and company policies.
• Ensure compliance with insurance laws ,regulatory guidelines , and reporting standards set by the insurance regulator
• Develop and implement operational policies ,procedures and risk frameworks
• Lead underwritting ,claims management , and reinsurance activities to ensure sound risk practices.
• Prapare statutory reports ,board papers and annual compliance fillings.

Experienced Bank and Mobile Money Agent supervisor with strong skills in supervising agents ,ensuring regulatory compliance ,managing cash float ,preventing fraud , and delivering quality customer services with other following duties;

• Oversee daily operations of bank and mobile money agents.
• Ensure compliance with financial regulations and company policies
• Increased monitoring cash flow ,liquidity and transaction accuracy
• Performed train and support agents on banking and mobile money procedures
• Detect and prevent fraud or suspicious transactions
• Coordinated with other supervisors to maintain consistency across shifts.
• Resolve customer complaints and operational issues promptly
• Prepare performance and transaction reports daily and monthly
• Ensure agents maintain sufficient float and cash at all times

Experienced Property Manager with strong skills in overseeing rental properties ,maintaining tenant satisfaction ,coordinating property maintenance , and ensuring timely rent collection. Proven ability to manage multiple properties efficiently while maintaining high occupancy rates.

• Manage daily operations of rental properties
• Screen and onboard tenants
• Collect rent and maintain financial records
• Coordinate repairs and property maintainance
• Address tenant concerns and resolve issues quickly
• Conduct property inspections regularly
• Collaborated with real estate agents during property marketing efforts to attract potential tenants quickly.
• Conducted thorough background checks on potential tenants, mitigating risk of default or damage to properties.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.

Managed store operations and staff performance to ensure operational excellence.

Oversaw cash handling and daily sales reports for accurate financial tracking.

• Monitored inventory levels and coordinated restocking to maintain product availability.
• Scheduled staff rosters for optimal coverage during peak trading periods.
• Coordinated promotional displays, enhancing product visibility and sales potential.
• Resolved customer complaints promptly to uphold positive store reputation.
• Hired seasonal staff during busy holiday times to meet increased demand.
• Collaborated with management to develop strategic sales goals and initiatives.

• Underwrote motor vehicles and issued cover notes to clients efficiently.
• Conducted marketing outreach to motor vehicle yards and transport companies.
• Prepared monthly reports detailing client interactions and activities.
• Achieved recognition for outstanding claim handling and client satisfaction.
• Collected premiums while managing policy insurance processes.
• Issued quotations to clients, ensuring thorough review of underwriting terms.
• Reconciled accounts with underwriters for clearance certificate submissions to regulators.
• Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.

• Managed counter section by verifying members' statements and updating files.
• Lodged claims efficiently to ensure timely processing.
• Oversaw record management to maintain accurate data.
• Issued cheques to NSSF members and prepared daily reports.