Daud John Ngatunga
Dar es Salaam
Summary
Dynamic insurance professional, expert & risk analyst with over 8 years extensive experience on underwriting, claim management, Bancassurance business, insurance marketing, excelling in regulatory compliance and risk assessment. Proven track record in enhancing operational efficiency and customer relationship management. Adept at developing innovative insurance products and leading teams to achieve outstanding results in a competitive market.
Overview
11
11
years of professional experience
Work History
Insurance Principal Officer
Selcom Microfinance Bank Tanzania
Dar Es Salaam, Tanzania
12.2019 - Current
- Oversee the insurance business in the bank.
- Regulating all operations of the bancassurance business in the bank.
- Controlling and complying with all regulatory requirements from the regulators in the bank.
- Claims management: timely handling of all claims (general and life insurance claims).
- Representing the bank in all matters relating to the Bancassurance agent.
- Preparing monthly and quarterly reports on the performance of Bancassurance agents to the BOT and TIRA.
- Supervise and monitor the quality of services, policy documents, certificates, and renewal information sent to clients.
- Overview: soliciting and procuring of insurance business done by specified persons in the branches.
- Conducting training for my team (specified persons) and all bank staff on Bancassurance products.
- Supervising all complaints from the customers and making sure they are properly handled by the responsible party.
- Guiding customers on the nature of the information and documents required for underwriting a certain insurance class.
- Advising prospective policyholders on what to do and the documents required when a claim occurs.
- Explaining terms that are available in the products and the premium without misleading.
- Making sure a prospective policyholder receives accurate policy documents on time.
- Keeping all records of the insurance transaction and claim reported to the bank.
- Monitoring overall reconciliation on premiums paid via bank, payment of appropriate taxes, and commissions.
- Establishing and designing products that will suit bank customers.
- Arranging an awareness program with the insurers for the public on the importance of insurance, as required by the regulator.
Account executive /underwriter
African risk and insurance services (ARIS)
01.2016 - 11.2019
- Gathering information from clients, assessing their insurance needs and risk profile
- Building and maintaining ongoing relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses or lives
- Foreseeing clients' insurance needs, such as policy renewals
- Researching insurance companies' policies and negotiating with underwriters to find the most suitable insurance for clients at the best price; (quotation’s analysis)
- Booking or issuing Risk notes/cover notes
- Preparing renewal notice for all upcoming insurance renewal and making follow up
- Advising clients on risk management and helping to devise new ways to mitigate risks, for example, by adding security measures such as fencing, surveillance cameras or lighting to commercial properties to reduce the likelihood of break-ins
- Renewing or amending existing policies
- Generating insurance register which comprise insured risks and un insured risks
- Keeping detailed and accurate records of cover booked/ underwritten with their quote
- Undertake marketing and client visits to ensure organic growth targets are met
- Advising clients whether and when they need to make a claim on their policies
- Marketing and acquiring new clients
- Attending all calls that address to me
- Administrative tasks such as dealing with paperwork, correspondence, keeping detailed records
- Updating our clients on all changes occurred in the insurance market
- Keeping up with changes in the insurance market and in the clients' industries
- Preparing monthly renewal report
- Collecting & follow up of insurance premiums and processing accounts
- Inspection of policies that received from insurers to see the accuracy of the policies before I send to client
- Managing and solving any quarrel arising from the client
Compliance officer/Temporary
Tanzania social action fund [TASAF]
03.2015 - 12.2015
- Data entry
- Targeting
- Compliance
- Field research
- Numbering of beneficial forms
- Preparation of monthly report
Assistant Insurance officer/Internship
Ego insurance agency
09.2014 - 01.2015
- Underwriting all cover concern motor insurance
- Prepare remittance premium report to insurer
- Reporting claims to insurance company
- Documentation
- Field marketing and sales
- Advising insured about the type of cover
Education
Certificate of Insurance - CII - Insurance And Risk Management
Chartered Insurance Institute
United Kingdom - UK04-2017
Bachelor of Science in Insurance And Risk Management - Insurance And Risk Management
Institute of Finance Management
Dar Es Salaam, Tanzania07-2014
Art Studies - High School (A-Level Education) - Art Studies
Mbeya High School
Mbeya , Tanzania05-2011
Skills
- Regulatory compliance
- Risk assessment
- Insurance underwriting
- Data analysis
- Customer service
- Sales strategy
- Product development
- Time management abilities
- Multitasking capacity
- Risk management
- Problem-solving
- Customer relationship management
- Teamwork and collaboration
- Team leadership
- Problem-solving aptitude
- Interpersonal communication
- Operational efficiency
Accomplishments
i). Managed to establish a Bancassurance business in one of the banks, Selcom Microfinance bank, formerly known as Access Bank Tanzania, Ltd.
ii). Outstanding performance in bancassurance sales.
iii). Managed to design a few insurance products, like the fire scheme, access to EduLife, Begakwabega (kikundi), and embedded covers
iv). Managed to establish Insurance Premium Financing (IPF) in the bank.
v). · Managed to be part of underwriting team on few projects like Nyerere bridge, TPA Building, REA projects on coast region, Chato ferry parking lot.
Languages
English
First Language
Swahili
Intermediate (B1)
B1
Reference
JABIR KIGODA.
Chief Executive Officer – CEO.
Strategis Insurance Tanzania Limited
P.O. Box 7893 Dar es Salaam.
Mobile +255 757 600 700.
Email – jabir.kigoda@strategis.co.tz.
NEELAM SRIVASTAVA.
Director International Business.
African Risks & Insurance Services (ARIS)
P.O. Box 8977 Dar es salaam.
Mobile +255 766 151 951.
Email – srivastavan@aris.co.tz.
PROSPER WILLIAM.
Senior Credit Manager.
Selcom Microfinance Bank Tanzania Ltd
P.O.BOX 95068 Dar es salaam.
Mobile +255 715 921 075.
Email – prosper.wiliam@smfb.co.tz
References
References available upon request.
Timeline
Insurance Principal Officer
Selcom Microfinance Bank Tanzania
12.2019 - Current
Account executive /underwriter
African risk and insurance services (ARIS)
01.2016 - 11.2019
Compliance officer/Temporary
Tanzania social action fund [TASAF]
03.2015 - 12.2015
Assistant Insurance officer/Internship
Ego insurance agency
09.2014 - 01.2015
Certificate of Insurance - CII - Insurance And Risk Management
Chartered Insurance Institute
Bachelor of Science in Insurance And Risk Management - Insurance And Risk Management
Institute of Finance Management
Art Studies - High School (A-Level Education) - Art Studies
Mbeya High School
Similar Profiles
Beatrice TembaBeatrice Temba
Senior Internal Auditor at Selcom Microfinance Bank Tanzania LimitedSenior Internal Auditor at Selcom Microfinance Bank Tanzania Limited
HAPPYNESS FLORENCE BASILHAPPYNESS FLORENCE BASIL
Legal Advisory Officer at SELCOM Microfinance Bank HQLegal Advisory Officer at SELCOM Microfinance Bank HQ
AUBREY FRANK ETUTUAUBREY FRANK ETUTU
Acting Operations Team Leader at Selcom Microfinance BankActing Operations Team Leader at Selcom Microfinance Bank
MAGDALENA MNDEMEMAGDALENA MNDEME
Assistant accountant at QUALITY ASPHALTAssistant accountant at QUALITY ASPHALT
MALIGO FARJALAMALIGO FARJALA
Nursery Teacher at MEMBER NURSERY SCHOOLNursery Teacher at MEMBER NURSERY SCHOOL