Jacob Balyagati

Versatile Senior Manager with expertise in digital product development within the finance sector. Adept at planning, implementing, and overseeing critical enhancements to drive business growth and efficiency. Proven track record of fostering an open culture that encourages the free exchange of information. Seeking new professional challenges with a growth-oriented organization.

• Golden Key Certificate, Golden Key International Honor society, 01/2007
• Certificate of training in Foundation Course in Banking, CHABEGAN Associates and NMB PLC, 01/2010
• Certificate in Micro Loan Operations, Fineline systems and Management Ltd, 04/2010
• Management Trainee Programme Certificate, NMB PLC, 09/2011
• Certificate of International Trade Finance, International Finance Corporation, 08/2012
• Certificate of Achievement Mentor 600, International Chamber of Commerce, 07/2012
• Certificate Of Completion Partner Bank Talent Program, Rabobank Netherlands, 06/2015
• Leadership Training, NMB Bank PLC, 08/2019
• Executive Masterclass Leadership in The Digital Age, INSEAD Asia Campus - Singapore, 11/2023

• Cost control project, NMB PLC, Led a project focused on identifying and implementing cost reduction measures to streamline expenses while safeguarding the bank's operational integrity. Implemented strategies resulting in a cost reduction in non-essential operational expenses within six months. Fostered a culture of cost-consciousness, enhancing financial resilience without compromising service quality. Enhanced the bank's financial stability and resource allocation, receiving accolades from senior management for successful implementation.
• MUSE - Payment for Government Institution, NMB PLC & Government of Tanzania (Ministry of Finance), Directed the implementation of a specialized payment ecosystem for government institutions, resulting in heightened bank engagement and increased market share within the governmental sector. Successfully launched the MUSE platform, facilitating streamlined payments across diverse government departments. Generated notable growth in the bank's market share within government entities through the innovative payment system. Established a mutually beneficial payment ecosystem, significantly enhancing the bank's strategic positioning within the government landscape.
• Internet Banking Platform Change, NMB PLC & Oracle, Played a key role in aligning the bank's internet banking platform with evolving market and customer demands. Specifically focused on integrating customer-centric cash management features into the revamped platform. Successfully advocated for tailored cash management functionalities within the updated platform. Ensured seamless alignment between customer cash management needs and the new platform's offerings. Enhanced customer satisfaction by prioritizing cash management features, contributing to an improved user experience and platform success.
• GEPG Collection for all government Institutions, NMB PLC & Government of Tanzania (Ministry of Finance), Spearheaded the establishment of an integrated revenue collection ecosystem in collaboration with the government, aimed at facilitating streamlined revenue collections from all government institutions. Successfully implemented the GEPG collection system, enabling efficient revenue collections from diverse government entities. Optimized revenue management through the introduction of a centralized and effective collection process. Transformed government revenue collections by introducing a unified ecosystem, fostering efficiency and transparency across institutions.
• Insurance Payment Gateway, NMB PLC & Smart Policy, Led the successful implementation of an insurance payment gateway, simplifying and securing insurance premium payments for policyholders. Deployed a user-friendly and secure payment gateway for insurance premium transactions, enhancing customer experience and operational efficiency. Improved security measures and streamlined payment processes, reducing transaction time and increasing user satisfaction. Transformed insurance premium payments by introducing an efficient and secure gateway, benefiting policyholders and enhancing operational effectiveness for insurance companies. Acknowledged for introducing an innovative solution that facilitated seamless and secure transactions in the insurance industry.
• Regional Trade Gateway and Money Remittance Service, NMB PLC & Mastercard, Thunes, Terrapay, Led the establishment of a Regional Trade Gateway to streamline trade among regional partners. Simultaneously introduced a user-friendly Money Remittance Service for cross-border fund transfers. Developed a Regional Trade Gateway, enhancing trade efficiency and collaboration among regional entities. Implemented a hassle-free Money Remittance Service, simplifying cross-border fund transfers for customers. Facilitated smoother trade interactions among regional partners, fostering economic growth and cooperation. Improved financial accessibility by offering a reliable and convenient cross-border fund transfer service.
• Other Digital based achievements for the past nine Years, NMB PLC, Orchestrated over 600 integrations spanning fintech partnerships, direct integrations with companies, government entities, and collaborations with local and global Financial Service Partners. Established partnerships with fintech entities to drive innovative integrations and solutions. Conducted direct integrations with individual companies to streamline operations and services. Collaborated with government entities to facilitate seamless integration and service delivery. Formed alliances with local and global Financial Service Partners, enhancing the network's breadth and capabilities. Strengthened operational efficiency by integrating diverse systems and services across multiple sectors. Fostered innovation and access to a wide array of services by leveraging strategic partnerships and integrations.

• Place of Birth: Dar es Salaam
• Citizenship: Tanzanian
• Date of Birth: 08/21/86
• Gender: Male
• Marital Status: Married

• Michael Mungure, Vice President and Head Treasury and Trade Solutions, Citibank Tanzania, +255 754 290 666
• Richard Makungwa, Chief Executive Officer at Mwalimu Commercial Bank, +255 754 600 689

• Table Tennis: Playing table tennis has honed my hand-eye coordination, reflexes, and strategic thinking. It also requires discipline and consistent practice, which I translate into my professional work ethic.
• Basketball: Participating in basketball has enhanced my teamwork and leadership skills, as it involves working closely with teammates to achieve common goals. The sport has also developed my physical fitness, endurance, and ability to perform under pressure.