Isaac Lwiza
Summary
Energetically driven Sales and Service/Support Officer at CRDB BANK PLC, I excelled in enhancing customer satisfaction and fostering robust client relationships, significantly contributing to business growth. Leveraging exceptional problem-solving and teamwork skills, I adeptly identified cross-selling opportunities and ensured compliance, bolstering the bank's client base and referral business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales and Service/Support Officer
CRDB BANK PLC
Dar Es Salaam,Tanzania
06.2015 - Current
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Developed and implemented strategies for top-tier customer service.
- Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Updated internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for the institution.
- Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.
- Enhanced customer satisfaction with personalized support and effective communication during the account opening process.
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Education
Bachelor of Arts - Microfinance And Enterprises Development
Sokoine University of Agriculture
Morogoro12.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking Abilities
- Risk Management
- Customer Service-Oriented
- Problem-solving skills
- Self-motivated nature
Accomplishments
- Achieved by being the Top Performer in Account Opening and Deposit Mobilisation in sales Champions League
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Certification
- SPIN Selling Training - 3 days
Football
I like watching football
Timeline
Sales and Service/Support Officer
CRDB BANK PLC
06.2015 - Current
Bachelor of Arts - Microfinance And Enterprises Development
Sokoine University of Agriculture